Staff UX Researcher

6 days ago

Toronto, Canada Homebase Full time

**Hi, Future Homie**

As a Homie, you'll be part of an **_unstoppable_** team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We're revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve. So what do you say, will you join us on our mission to empower small businesses?

**As a Homie, you will make an impact by**

We are looking for an experienced, mission-driven User Researcher who wants to make a difference in the lives of the small business owners and employees we serve. You'll report directly to our Head of Design & Research, and be an integral part of growing our research culture and practice at Homebase. You'll partner with engineers, product managers, and designers to shape the Homebase roadmap and deliver meaningful outcomes for our customers.

At Homebase, each product designer and product manager is responsible for researching and talking to customers directly. We _also_ need a deeply experienced user research expert who can lead large, strategic initiatives. That's you

You'll look proactively across our different product areas to identify learning opportunities. You'll run those studies with qualitative and quantitative methods, and work with colleagues to translate your findings into actionable insights. You'll embody our value of No Day Wasted, identifying the quickest way to find high-quality answers to our research questions.

You'll take a leadership role in identifying user research best practices and help create the long-term vision for the Homebase Design & Research Team, influencing your colleagues through qualitative and quantitative data as well as generally accepted best practices.

**As a Homie, you are a bar raiser, which means**
- You have a strong background in qualitative and quantitative research methods, early-stage concept testing, and broad discovery
- You enjoy supporting your colleagues in learning best practices for research.
- You've owned research projects from concept to implementation through sound planning, execution, and influencing product roadmaps.
- You balance user needs with business impact
- You are comfortable navigating ambiguity in a fast-paced environment
- You've demonstrated that you can balance speed and quality, keeping our customers' needs central to your work.
- You demonstrate a sense of ownership and accountability for the team's work and outcomes — the good and the bad.
- Have a learning mindset. You are sensibly curious with a desire to learn continuously.
- You demonstrate humility, knowing that our work isn't about us; it's about building in service to our customers. You share credit with team members and welcome collaboration, ideas, and feedback.
- You bring 8+ years of experience leading user research in a consumer-grade environment
- You have an understanding of the unique needs of B2B research is a plus
- You have a formal education in user experience design
- You are familiar with Figma

**What We Offer**
- Stock Options - Everyone is an Owner
- Competitive group health benefits coverage for you and your eligible dependents
- Group Investments, TFSA as well as an RRSP plan which offers a 4% company match
- Employer supplemented Medical, Dental, and Vision Insurance Plans
- Company-paid holidays and 20 days accrued PTO per year
- Continued learning and development stipend
- Paid parental leave after 1-year of service
- Top-of-the-line equipment and stipend for workspace setup
- Work from home days, Monday, Thursday, & Friday
- Meals provided at our vibrant workspaces
- Team offsites and monthly opportunities to engage with fellow Homie

**What to Expect During the Interview Process**:

- Meet the Talent Team with Alex V.
- Meet the Head of Design & Research with Janet T.
- Research Portfolio Presentation with members of the Product & Design team
- Meet the VP of Product with Sharad G.
- Professional Reference Checks
- Background Check + Offer Stage Welcome to the team, Homie
- **Diversity, Equity, and Inclusion at Homebase**

At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you're close to what we're looking for (even if you don't meet 100% of the qualifications), we encourage you to apply

**About Us**
Our mission is to make hourly work easier for local businesses and hourly workers. Homebase currently serves more than 100,000 small (but mighty) businesses with everything they need to manage their hourly teams: employee scheduling, time clocks, payroll, team communication, hiring, onboarding, and compliance. Just don't call us "Human Capital Manageme

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