Bilingual Warranty Support Analyst

3 months ago

Markham, Canada Hyundai Full time

Hyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of vehicles in this country - from subcompact to premium sedans to sport utility and crossovers - and is committed to providing world-class, well-engineered products paired with a customer shopping and ownership experience that exceed expectations.

When Hyundai entered the Canadian market in 1983, it was the company’s first overseas subsidiary. Since that time, it has grown into one of the best selling automotive brands in Canada. Hyundai’s success can be attributed to the quality, safety, and design of its vehicles, which is reflected in numerous, high-profile awards they have recently won.

The overall purpose of this position is to maintain the warranty system, communicating system and program changes to Hyundai Motor Corporation in Korea, communicating claim submission inquiries with Korean/US/Mexico Manufactures and responding to inquiries from dealers through the warranty hotline system.

KEY ACCOUNTABILITIES
- Prepare monthly/weekly management reports
- Provide support to the Warranty Team and Warranty system users relating to warranty policies, procedures and warranty system process.
- Maintain and improved the Global Warranty Management System as per HACC needs.
- Administer the Company’s warranty tables and develop new requirements.
- Liaise with Finance Department to assist with the reconciliation of the warranty claims submitted to the factories.
- Act as a liaison with IT department to ensure warranty system is maintained and improved
- Manage and ensure all campaigns/recalls information in Warranty system are in compliance with official bulletins
- Assist with the reconciliation of warranty claims submitted to the factories
- Submit Warranty claims to all factories in a timely manner.
- Analysis of the returned and denied claims from factories and assist with the resubmission.
- Provide reports and analysis for any Warranty related inquiries.
- Provide support to the Warranty Support Coordinator to complete and maintain Dealer HPP/CPO refunds and cancellations in a timely manner.
- Responding to inquiries and requests from dealers through the warranty hotline.
- Assist Warranty Support Specialist as required.
- Other duties as required

REQUIRED SKILLS AND KNOWLEDGE
- Good oral and written communication skills in both English and French
- Excellent MS Office skills (good knowledge of Excel recommended).
- Strong organization, prioritization and problem solving skills.
- General knowledge of I.T. systems.
- Excellent project management skills

REQUIRED EDUCATION AND EXPERIENCE
- Completion of an undergraduate degree. or an equivalent combination of experience and education
- 2-5 years of relevant experience in same or similar function with automotive experience being desirable.

Why Join Our Team?
Our award-winning culture has been recognized through our Great Place to Work certification for the past 6 years. We have been able to achieve this not only thanks to the dedication and commitment of our team members to our business, but also through a variety of fun activities and opportunities throughout the year which allow us to build strong engagement When you join Hyundai Auto Canada Corp., you will become part of an organization that promotes diversity, inclusion and overall well-being. We offer an excellent benefits package including RSP matching, flexible start times, maternity leave top up, an attractive vehicle-lease program, demo vehicles for Managers and education support.

Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.

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