Host & Hostess

3 months ago

Whitby, Canada Thermëa spa village | Whitby Full time

**Host-Hostess at Thermëa spa village**

We have taken the spa experience and transformed it into a wellness village. Thermëa spa village is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

**It takes a village, join us.**

When you work at Thermëa spa village, you are not just gaining a job—you are finding a family. We pride our community on being one of the warmest and most welcoming—and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

**We are seeking a passionate** Host-Hostess in Whitby, Ontario to join our village.**

Find your place at Thermëa spa village.

**What we stand for**

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermëa spa village. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

**What we need**

Under the supervision of the Restaurant Manager, the **Host(ess)** welcomes guests, guides them to a table, hands out menus, ensures that they have everything they need during their meal and thanks them as they leave the dining room. The incumbent also assists the waiters and/or bartenders in the service (refreshing water glasses, clearing tables, cleaning and preparing tables, etc.). The Host(ess) is an important element of the food service team in terms of teamwork and customer experience.

You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

**What you’ll do**
- Greet guests at the restaurant and assist them in assigning a table according to their needs and requests;
- Assign tables in rotation through the different sections;
- Provide menus and general information to guest and answer questions;
- Provide knowledge of products / different menus items (alcohol, food, etc.);
- Knowledge of the different seating plans, table numbers, different sections;
- Refresh glasses of water, clear empty tables or plates when guests have finished their meal, on a regular basis;
- Clean and set tables with dishes, utensils and glasses for future guests;
- Ensure good communication with the servers to maintain excellent quality and service;
- Participate in cleaning the premises and maintaining the order and cleanliness of the restaurant and the service area by respecting the standards of hygiene and healthiness of the MAPAQ;
- In collaboration with the bar attendant, ensure that equipment is in place for the team;
- Maintain, control and rotate the products in the cellars and refrigerators
- Restock the points of sale (beer, wine, juice, straws, ice cream etc.)
- Receive and put away orders for alcohol and non-alcoholic beverages
- Ensure cleanliness, collect empty glasses on site;
- Classify empty bottles;
- Perform any other related duties.

**Profile needed**

**What is the profile needed in order to be successful in this position**
- Related experience in food & beverage and/or customer service
- (including experience with POS systems);
- Must be able to communicate clearly with customers, managers and other associates;
- Multidisciplinarity is essential;
- Good stress management skills;
- Interpersonal skills and high level of customer service;
- Resourcefulness, autonomy, team player, attention to detail;
- Must be in good physical condition; able to work in a standing position for long periods of time (up to 8 hours);
- Food Handling and Occupational Health and Safety certification, an asset.

**When**

Flexible schedule (days, evenings, weekends and holidays).

**What**
- Competitive salary based on the pay scale in effect at Thermëa spa village
- Curated development plan
- Influential role in a growing company
- Free Thermal Experience *
- Discount on spa services *
- Health Insurance *
- **Some conditions apply**

**How**

Send us your resumé and cover letter by clicking ‘Apply’ below.

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