Network Technician

3 weeks ago

Halifax, Canada Rogers Communications Full time

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.

Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.

Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity:
DESCRIPTION:

- Respond to corrective network problems, performing effective/efficient problem analysis, rapid troubleshooting diagnosis and prompt repair of wireless cellular equipment to ensure service restoral objectives are met.
- Coordinate with other Technicians and departments as required to obtain maintain service levels.
- Plan for and implement preventive maintenance routines to ensure network standards of performance are met.
- Perform cutovers and upgrades on the network as directed by work orders.
- Maintain "up-to-date" site documentation as outlined by the EWO initiative.
- Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications.
- Microwave and Transmission experience would be beneficial (e.g. DS1, DS2 ,DS3)
- Gain in depth knowledge of key quality service indicators in geographic area of responsibility.
- Optical Fibre, SONET and knowledge of TCP/IP is required.
- Participate in retune activities associated with network optimization and build activities.
- Maintain inventory of required parts and perform regular audits to ensure availability of parts.
- Administrative reporting of Mileage, Timesheet, Expenses, Equipment and Deficiency ticket updates etc.
- Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes.
- Document activities for future assessment analysis.
- Maintain current documentation of site status, complete trouble tickets, incident report and other required reports.
- Shift work, overtime, and 24 hour on-call support is required on a regular rotational basis.

QUALIFICATIONS:

- 2-4 years of telecommunications experience
- Diploma or Certificate in Electronics from a technical institute.
- Experience with 2G 3G 4G and 5G wireless networks preferred
- Ability to work with mínimal supervision.
- Proven ability to work in a fast-paced environment with shifting priorities.
- Demonstrated investigative, problem solving, analysis and troubleshooting skills.
- Strong interpersonal and communication (verbal and written) skills.
- Standby, overtime and shift work is required.
- Ability to travel and work at various sites as required. (This is a 100% Field based position)
- Must possess a valid driver's license and have a clean driving record.
- Available to travel periodically within Eastern Canada
- Experience with diesel and portable generators would be an asset
- Experience with use of off-road vehicles (ATV) would be an asset.
- Ability to work in harsh climate conditions as required

Schedule: Full time
Shift: On Call
Length of Contract: Not Applicable (Regular Position)
Work Location: 7071 Bayers Road, Suite 4001 (235), Halifax, NS
Travel Requirements: Up to 25%
Posting Category/Function: Technology & Engineering
Requisition ID: 288555

Posting Notes: Digital & Technology

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