Guest Service Agent- Crowne Plaza

2 weeks ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few_. _Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

**Guest Service Agent Responsibilities**:

- Enthusiastically greet and welcome guests at each instance
- Verify and confirming guest reservation, address, and credit card information, and expected service needs and expectations
- Process payment for all guests' accounts both at the time of registration and at checkout
- Issue keys to and control safety deposit boxes
- Post miscellaneous guest charges to individual guest folios as requested
- Assist in resolving guest concerns in an urgent and courteous manner
- Other duties as assigned

**What you’ll need as a Guest Service Agent**:

- **No Experience Required - On the Job Training Provided.**:

- **Part-time work available.**:

- **Must be able to work weekends and holidays**:

- **Must have 1 year hotel desk experience**:

- **Opera PMS experience is required**:

- Excellent interpersonal and communication skills when dealing with guests both internally and externally
- Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
- Employ persuasion and influence to initiate and/or resolve matters
- Demonstrate professional telephone manners
- Outstanding attention to detail
- Excellent organizational and time management skills and the ability to work under pressure
- Ability to work cooperatively within a team setting to anticipate and assist to another Associate’s guest’s needs
- Ability to quickly respond to changing work volume with high-energy level and speed
- To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA_

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel desk: 1 year (required)
- Opera PMS: 1 year (required)

Work Location: One location

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