Booking System Clerk

3 weeks ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:39727

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose & Function**

As a member of the City-wide Recreation Services team, the position reports to the Recreation Services Coordinator - Outdoor Sport Facilities.

**Specific Duties & Responsibilities**
- The Recreation Facility Booking System Clerks use their superior judgement and analytical skills to determine citizen’s needs, and to issue facility permits based on suitability and availability of facilities based on established policies and procedures.
- The Recreation Facility Booking System Clerks also obtain supporting documents such as insurance certificates, process payments, and collect accounts receivable from customers as required. This position is also responsible for receiving payment, issuing receipts, invoices, and refunds, and following up on accounts receivable.
- The Booking System Clerk is responsible for assisting with the training and orientation of auxiliary staff, providing backup for the Recreation Service Coordinator, and other related work as required.

**Qualifications**

Education and Experience:

- Completion of Grade 12, with related clerical experience

Knowledge, Skills and Abilities:

- Considerable knowledge of sport and recreational facilities, including but not limited to; outdoor sport fields, diamonds, courts
- Working knowledge of Park Board policies, by-laws and basic knowledge of City operations
- Working knowledge of modern office procedures and sound knowledge of basic accounting principles
- Excellent interpersonal and communication skills to deal tactfully and effectively with the public and staff, even in difficult situations
- Strong multi-tasking capability - includes monitoring and hearing information from the callers via a headset, while reviewing and interpreting information from multiple computer screens, and entering data, and responding to the caller.
- Good ability to exercise independent judgement and problem solve in the familiar phases of the work where the decisions are based on a sound understanding of departmental procedures
- Able to provide accurate and thorough information to the public
- Able to enforce rules and policies with calmness, firmness and fairness
- Able to work independently while interacting in a team environment
- Able to read maps and VanMap
- Able to learn and retain a working knowledge of the general location of the streets, parks, community centres, playing fields of the City of Vancouver
- Strong written and verbal communication skills


The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

**Business Unit/Department**:Board of Parks & Recreation (1400)

**Affiliation**:CUPE 15 Parks

**Employment Type**:Regular Full Time

**Position Start Date**:January, 2024

**Salary Information**:Pay Grade GR-015: $26.87 to $31.56 per hour

**Application Close: December 3, 2023**

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process._ _Learn more about our commitment to diversity and inclusion.

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