Weekend IT Tier 1 Call Support

2 weeks ago


Edmonton, Canada ATG Arrow Technology Group Full time

Overview:
We are seeking a skilled and motivated Tier 1 IT Agent to join our team to provide support to our broadband and fiber customers. As a Tier 1 Agent, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for individuals who have strong communication skills and enjoy working in a fast-paced environment.

**Responsibilities**:

- Provide accurate and timely information to customers regarding products or services
- Assist customers with troubleshooting and resolving issues
- Perform data entry and maintain customer records
- Analyze customer needs and recommend appropriate solutions
- Upsell products or services to customers when applicable
- Follow company policies and procedures to ensure customer satisfaction

**Skills**:

- Excellent verbal and written communication skills
- Strong customer service skills with a focus on providing a positive experience
- Proficient in phone etiquette and active listening
- Ability to analyze customer inquiries and provide appropriate solutions
- Detail-oriented with strong data entry skills

Oportunities for career growth within our organization. If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the job description at any time based on business needs.

**Job Type**: Part-time

Pay: $20.00-$22.00 per hour

Expected hours: 8 per week

**Benefits**:

- Work from home

Schedule:

- Weekends as needed

Work Location: Hybrid remote in Edmonton, AB T5S 1S7



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