On-call Healthcare Security Guard

3 weeks ago

Edmonton, Canada Paladin Security Full time

On-Call Healthcare Security Guard

Security Professionals work at a variety of healthcare facilities in Edmonton and surrounding areas. This job may be both physically and emotionally taxing due to the various emergencies and the stressors that may be associated with the environment. Security personnel in healthcare settings are expected to work in dynamic environments and will provide support, empathy, customer service, and public safety to patients, other healthcare staff, visitors, clients, and all other stakeholders.

This is a full-time on-call position operating on a 4 on 4 off schedule (48 hours). This job requires applicants to work both days and overnight shifts, including weekends.

**Job Duties and Responsibilities**:

- Access control within and out of the facilities and report or investigate irregularities
- While on patrol, monitor risks such as unlocked doors, blocked entrances and exits, mechanical issues, hazardous material and additional breaches of security
- Monitor patient safety and report and changes to Protective Services and/or Nursing staff
- Monitoring situations, cameras, property and events
- Report all incidents as per specific site regulations
- Respond to alarms and emergency calls for assistance
- Follow and enforce safety codes, regulations, and procedures
- Handle private and confidential information with high amount of discretion
- Monitor and screen visitors and clients in professional manner
- Respond to and de-escalate high stress situations maintaining order on site
- Ensure the safety of all stakeholders including patients, clinical staff, and visitors with de-escalation techniques and, if needed, physical intervention
- Log and report all incidents reported by hospital staff, patients, or visitors
- Respond to emergency calls for assistance

**Requirements**:

- Holding an Alberta Security license, or have the ability to obtain a valid Alberta Security license
- Excellent communications skills, both written and verbal
- Strong interpersonal and customer service skills while remaining professional with a tactful demeanor.
- Ability to write comprehensive reports and maintain routine logs
- Ability to make immediate decisions, while maintaining composure in emergency response situations with mínimal supervision
- Discretion when handling confidential and private information.
- The ability to perform under pressure and in adversity.
- Availability for variety of shifts including overnight shifts and weekends
- Ability to walk 18/20km and stairs

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