Facilities Service Technician

3 weeks ago


Edmonton, Canada Class1 Inc Full time

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

We are currently looking for a dynamic problem solver to play an important role in helping our medical gas customers overcome technical issues onsite at healthcare facilities in Western Canada.

**Mission**:
Reporting to the Field Service Supervisor, the **Facilities Service Technician - Western Canada** will work with our existing team to manage the service and aftermarket business in the territory. This could include; preventative maintenance, emergency servicing, on-call telephone support, prospecting new business and creating quotations on various Medical Supply Systems and their control panels at Class 1 Inc.’s hospital, medical facilities, and other customer locations. This position places a strong focus on presenting a positive attitude to our customers and service team and must have theknowledge and technical skills for troubleshooting (by phone or on sites) the repair of mechanical and electrical equipment. After training, this role must also be able to propose and carry out corrective action needed for repair within safety guidelines and on site protocols for equipment warranty support, maintenance and repair in medical environments.

**Job description**:
**1. Servicing of medical Gas Supply Equipment & Systems**

1.1. Investigate the cause of Medical Gas Supply systems and equipment malfunctions, during call-out service visits

1.2. Create a price quote after the diagnosis including estimated repair hours and parts required

1.3. Support the ordering of the correct parts for follow-up service

1.4. Repair and maintain Medical Gas Supply systems and equipment

1.5. Write up reports on service activity and recommend follow-up activity that supports care of the equipment that will exceed CSA standards in this area

**2. Perform Preventive Maintenance (PM) inspections and maintenance activity**

2.1. Conduct PM visits in a timely manner making effort to stay within quoted range of servicing

2.2. Write up PM reports on service activity and recommend follow-up activity that supports thecare of theequipment that will exceed CSA standards in this area

**3. Equipment & Systems Support and Start-Ups**

3.1. Conduct new system on-site start-up activity and testing within rules and guidelines for this activity

3.2. Conduct on-site service training seminars

3.3. Provide complete servicing start-up system documentation

3.4. Support thesale of prescribed spare parts and preventative maintenance contracts and services to facility contacts

**4. On-Call Service Support**

4.1. Be an active member of the on-call support team (taking approx. 1 week in every 6 in rotation for after-hours 24/7 support)

4.2. Respond to emergency calls to provide feedback on how on-site hospital maintenance technicians can keep Medical Gas Supply systems safely online until a service technician can arrive on-site to make repairs

4.3. Make after-hours site visits for emergency support when needed (taking turns with other technicians available for this type of support)

**5. Service administration activity**

5.1. Use Class 1’s software systems for thecreation of accurately detailed quotations as well as documenting the actions and services completed for the customer report (Including but not limited to: detailed root cause, repairs taken, future suggestions, pictures etc.)

5.2. Operate and maintain the vehicle in accordance with company policies and all applicable laws and regulations

5.3. Take control and care of all service equipment and tools to conduct all service work in the safest manner for self, co-workers, customers and the systems you are working on (always informing themanager when new tools are needed well in advance of their final use)

5.4. Work with theservice supervisor to support aschedule that allows 80% utilization of technician allocation to customers

5.5. Hand in weekly time tracking to theservice coordinator every Monday following acceptable protocols for reporting activity

5.6. Track expenses following acceptable per diem protocols and documentation that allows for quick reimbursement

**Our Expectations**:

- For you to manage the complete customer experience after the initial installation of their medical gas system. Including (but not limited to): customer relations and communication, price quotations/estimates, completing the physical service intervention or PM call, and following up with the office and customer


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