Tenant Support Worker

5 months ago

Surrey, Canada Options Community Services Full time

**We’re Hiring**

**TENANT SUPPORT WORKER**

**Posting Requisition **_22275 _**Program** _Ted Kuhn Towers _

**Job Type **_Permanent, Full-Time _**Location **_Surrey, BC _

**Hours of work **_35 hours per week _**Closing Date **_Open until filled _
- (2 positions) -Tue to Sat, 10:00 am
- 6:00 pm_
- Sun to Thurs, 10:00 am
- 6:00 pm_

Options Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White

Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals,

businesses, community groups and government to create focused, effective and responsive resources for the

community.

This position establishes positive relationships with a diverse tenant population including people who are at risk of

homelessness, fleeing abuse, or challenged with medical, mental health or addictions issues. The TSW helps tenants

overcome the various challenges that arise when living in a social housing environment. The position facilitates the

development of personal support networks by utilizing supports within communities, family members, peer support

initiatives, and self-help groups.

**ACCOUNTABILITIES**

**Tenant Relations and Support**:

- Work with residents, as a member of a multi-disciplinary team, to promote a supportive community

environment on each site;
- Develop and facilitate access for residents to social, occupational, spiritual, financial, intellectual, residential,

recreational, and educational activities or programs;
- Provide crisis intervention, information and assistance to help residents meet their obligations and to facilitate

access or follow through with available site and community resources.
- Encourage the residents to use available social, occupational, spiritual, financial, intellectual, residential,

recreational and educational resources to reach their goals, ensuring services are culturally relevant to the
individual tenant.
- Advise residents on options and expectations concerning conflict resolution, breaches of tenancy and/or

program agreements, and other residency-related issues;
- Mediate disputes among residents, with a view to helping residents learn to problem-solve such disputes more

independently;
- Advise residents on provincial and federal income and employment programs and available support services
- Work with other service providers to facilitate specific services to individual residents and building
- Establish a positive working relationship with external agencies and other resources within the community
- Preserve a high degree of professionalism in resident relations, particularly with regard to confidentiality and

the privacy and respect owed to residents residing in Ted Kuhn
** Information/Issues Management**:

- Document substantive interactions with tenants as required for referral purposes and continuity of service

delivery;
- Implement client-centered service plans
- Input data into OCS designated database systems to accurately outline updates, and current statuses of case

management, and substantive interactions with tenants, and support agencies;
**_ We are an equal opportunity employer committed to hiring a diverse workforce_** Posted: 23-March-29

**We’re Hiring**
- Performs other duties, as assigned.

**QUALIFICATIONS**

**Education, Training, and Experience**:

- Certificate in Community Social Service Worker Program, or Community Mental Health Worker or in a related

discipline; Or College diploma in a relevant discipline. An equivalent combination of education and experience
acceptable to the employer may be considered.
- 2 years direct support or educational experience with individuals or families with multiple barriers to successful

housing; Or minimum 3 years directly related work experience.
- Lived experience that facilitates greater degrees of understandings of challenges facing highly marginalized

individuals will be considered an asset.
** Skills and Abilities**:
respecting the role and obligations of property management staff according to the Residential Tenancy Act;
- A basic understanding of Options Community Services Society and social housing programs, and their role in the

social service system;
- Knowledge of current social issues such as poverty, homelessness, mental illness, addictions, domestic violence,

child protection, et cetera;
- Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless

individuals.
- Demonstrated skills in crisis intervention, mediation and conflict resolution;
- Strong analytical and problem-solving skills;
- Knowledge of the Residential Tenancy Act and applicable Health and Safety regulations;
- Excellent oral and written communication skills;
- Strong time management skills;
- Proficiency in basic computer skills and software such as Microsoft Office.
- Demonstrated ability to work with a diverse client base and with people who may have experienced abu

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