Client Care
2 months ago
**Job Overview**
**Responsibilities**
- Oversee daily operations of the customer care team to ensure high-quality service.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Train and mentor team members on best practices in customer care and product knowledge.
- Analyze customer feedback and market research to identify trends and areas for improvement.
- Collaborate with marketing and sales teams to align customer care strategies with business goals.
- Monitor performance metrics to assess team effectiveness and implement necessary changes.
- Engage in product management activities to ensure that customer needs are met through our offerings.
- Stay updated on digital marketing trends, SEO practices, and Google analytics to optimize the online customer experience.
**Qualifications**
- Proven experience in a managerial role within customer service or related fields.
- Familiarity with WordPress and HTML is preferred but not mandatory.
- Excellent research skills with the ability to analyze market data effectively.
- Exceptional communication skills, both written and verbal, with a focus on building relationships.
- Ability to work collaboratively across departments, particularly with sales and product management teams.
- A proactive approach to problem-solving with strong organizational skills.
- Experience in sales or market analysis is a plus.
Join us in creating exceptional experiences for our customers while leading a dynamic team committed to excellence
**Job Types**: Full-time, Part-time, Permanent
Pay: From $20.00 per hour
Expected hours: 25 - 40 per week
Additional pay:
- Bonus pay
**Benefits**:
- Casual dress
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Marketing: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
Application deadline: 2024-10-25
Expected start date: 2024-10-28
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