Client Care

2 months ago


Bowmanville, Canada TEAM ALLDEAD - REMAX & STUDIO K INTERIORS Full time

**Job Overview**

**Responsibilities**
- Oversee daily operations of the customer care team to ensure high-quality service.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Train and mentor team members on best practices in customer care and product knowledge.
- Analyze customer feedback and market research to identify trends and areas for improvement.
- Collaborate with marketing and sales teams to align customer care strategies with business goals.
- Monitor performance metrics to assess team effectiveness and implement necessary changes.
- Engage in product management activities to ensure that customer needs are met through our offerings.
- Stay updated on digital marketing trends, SEO practices, and Google analytics to optimize the online customer experience.

**Qualifications**
- Proven experience in a managerial role within customer service or related fields.
- Familiarity with WordPress and HTML is preferred but not mandatory.
- Excellent research skills with the ability to analyze market data effectively.
- Exceptional communication skills, both written and verbal, with a focus on building relationships.
- Ability to work collaboratively across departments, particularly with sales and product management teams.
- A proactive approach to problem-solving with strong organizational skills.
- Experience in sales or market analysis is a plus.

Join us in creating exceptional experiences for our customers while leading a dynamic team committed to excellence

**Job Types**: Full-time, Part-time, Permanent

Pay: From $20.00 per hour

Expected hours: 25 - 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Marketing: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application deadline: 2024-10-25
Expected start date: 2024-10-28


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