Library Technician

**Work Arrangements**
- Regular hours of work for the Fall & Winter semesters are:
- Monday to Thursday, 1:00 pm - 9:00 pm
- Intersession: TBD**What Douglas Offers**
- DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.**The Role**
- Library Technicians contribute to the success of the Learning Resources Department at Douglas College by supporting its services, programs and strategic directions. The Library Technician, Public Services provides direct and accessible service to the public using a range of complex departmental processes in areas such as: circulation, collections, cataloguing and technical support. In a rapidly changing environment, the incumbent provides exceptional client-centred service to a diverse community of users with a wide range of abilities, ethnic backgrounds, language skills, and learning styles.**Responsibilities**

**1. Public Support**:

- responsible for providing access and direction to materials and information, to students, faculty, and staff as well as members of the public and external institutions._

a) exercises a high degree of integrity and confidentiality of all patron records;
- c) collects fines, damages and replacement fees, settles payments, handles cash, processes
- d) refunds; transacts sales;
- e) creates and maintains delinquency records; negotiates or forgives fines within set policies, ascertains when a student is in good standing and removes Banner blocks;
- f) maintains first-line contact answering all informational questions, and refers patrons needing further assistance to other Library, College or community resources internally or externally;
- g) demonstrates to patrons how to navigate the library’s website, how to reserve online library preview and study rooms, use electronic library resources college services (e.g. college network account, password resets); and external resources ( e.g. other libraries, Compass, etc.);
- h) supports patrons in difficult and stressful situations on a daily basis. Regularly deals with students who are upset over fines, lost items or damaged equipment, unavailable resources, library policies, noise complaints, out of order technologies, and other college problems not related to the library;
- i) takes actions to tactfully halt disruption of library activities by problem patrons and evaluates risk and/or need to forward to Operations Supervisor or Director;
- j) identifies service request patterns for evaluation and works in collaboration with key campus partners in order to remedy repetitious problems that impacts front line service to new and returning patrons;
- k) responsible for daily transactions of checking in/out and renewing materials and equipment; reserving a variety of media types (i.e. Books, time sensitive DVD’s/equipment); monitoring the security system; securely receives, logs and forwards student term papers;
- l) using Banner and the library database, checks patron registration status, registers and/or updates patron information, issues ID validation stickers, and borrower cards to the general public;
- m) regularly handles lifts and/or relocates odd-sized and heavy library collections and audio visual equipment such as large screens, flipcharts, monitors, etc..
- **2. Technical Support**:

- provides in-person, telephone, and on-line first level technical support for all educational and computer related technology installed in, or on loan from Learning Resources. This includes, but is not limited to, computers, printers, scanners, photocopiers, Smart boards, and equipment for loan (i.e. laptops, peripherals, cameras, display technology, video recording equipment, audio equipment, microphones, speaker phones etc.)._

a) provides reliable, timely technical assistance to students, staff, faculty and community users, for a wide variety of equipment (see above under 2. Technical Support)
- b) informs and monitors that all equipment and software is used with copyright and licensing agreements;
- c) instructs and assists users on the use of various equipment (see above under 2. Technical Support), software programs (eg. Word, Excel, PowerPoint), and Network accounts;
- d) identifies technical issues concerning equipment, software, and Network accounts used in the library. Troubleshoots and documents issues. Liaises with CEIT to provide reliable solutions to resolve complex problems;
- e) maintains current familiarity with new technologies pertaining to public services such as upgrades to computer software on student computers, WIFI access, new printers, photocopiers, and various mobile devices (e.g. IOS, Android etc.).
- **3. Learning Resources Departmenta