Evening Cash Office Supervisor/ Customer Service

3 weeks ago

Red Deer, Canada Your Independent Grocer Full time

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®.

At Your Independent Grocer, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.

DUTIES & RESPONSIBILITIES:
CUSTOMER SERVICE
- Provides excellent customer service and positively engages with all customers
- Maintains a neat and organized checkout area
- Greets all customers and displays warm demeanor
- Accurately scans or enters product data
- Accurately accounts for cash and coupon, lottery, and PC Optimum
- Asks for customer’s PC Optimum Card during each transaction
- Answers inquiries regarding location of product, rain-checks, refunds, PC Optimum

LOSS PREVENTION
- Ensures loss prevention Standards are followed
- Controls cash, lottery inventory in accordance with prescribed cash handling policies and procedures
- Maintains proper security of cash and merchandise

GENERAL
- Presents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Ensures the standards of housekeeping and image are maintained
- Perform other duties as required

QUALIFICATIONS
- Planning, Judgement and Decision Making
- Balance teamwork and efficiency in processing the customer order
- Organization and neatness
- Cope with register and credit authorization issues
- Determine customer satisfaction
- Efficiency in processing the customer order
- Troubleshoot cash issues

EXPERIENCE
- Strong computer and register skills
- Well organized with ability to record keep
- Detail oriented
- Ability to provide a proactive approach in customer service and problem-solving
- Effective verbal and written communication skills
- Ability to work independently
- Ability to function as part of the team in a fast paced environment
- Commitment to providing customer service

WORKING CONDITIONS
- Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS
- Ability to lift up to 50 pounds

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

**Please Note**:
**NOTE**: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “Your Independent Grocer” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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