Customer Supply Chain Manager

4 weeks ago

Mississauga, Canada McCormick & Company Full time

McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service distributors and other respected food manufacturers across Canada. McCormick Canada is part of the world leader in spice and seasonings, McCormick & Company Inc.

The Power of People is one of our five pillars. It has been the foundation for McCormick's success for decades. There is something inspiring about working at McCormick. We have created an unusually dedicated workforce by fostering a culture of respect, recognition, inclusion and collaboration based on the highest ethical values. Without our employees, our success is not possible. Our commitment to our customers, our consumers and our employees is unsurpassed.

McCormick Canada is currently looking for a Customer Supply Chain Manager to join our Sales team and will be based out of our Mississauga, ON office. The Customer Supply Chain Manager provides supply chain support for the regional sales teams, with a focus on supply chain (internal and customer) and McCormick sales organization. This role will collaborate with customers in delivering effective and efficient service to both customers and to McCormick through the sales order to cash processes. This role will support the customer collaboration model to sell supply chain as a competitive advantage to our customers and will provide end to end supply chain support from order generation through customer fulfillment.

**Responsibilities Include**:
Create and maintain a development plan for assigned customer and manage its execution.
Provide customer level forecast and detailed analytics to their information to consistently service the business.
Monitor and influence weekly forecast, report variances and key KPI's.
Develop detailed understanding of customer order fulfillment and logistics processes, requirements, capabilities and limitations and provide full visibility to relevant internal supply chain personnel.
Understand customer metrics and expectations and provide visibility to their scorecards and influence decision making to consistently deliver to customer expectations.
Penetrate the customer's organization to build effective relationships with influential leaders at customer's location and be able to work with different people from their buying and logistics organization.
Collaborate with these people to drive logistics optimization behaviors.
Serve as primary supply chain interface for CPD Sales and Customer's head office location.
Be able to work in the customer's head office location a minimum of 2 days per week
Key contributor to daily customer service representing the customer and Sales and Operations Planning process at McCormick
May have direct supervision of supply chain analysts or influence depending on the size of the team

**Qualifications Required**:
University degree in Business, Supply Chain focus or related disciplines
Minimum of 5 -7 years' experience in Supply Chain with direct customer interface and experience in successful collaboration with customers
Proven analytical skills with strong focus in Microsoft Office & SAP
Demonstrated customer collaboration experience
Strong problem solving and decision-making skills with main focus on timely resolution of issues and driving improvement efforts with the customer
Proven leadership and negotiation skills
Demonstrates strong initiative to drive improvement efforts
Strong interpersonal, communication and organizational skills

LI-NP2

Throughout the selection process, accommodations for applicants with disabilities are available upon request. Please notify H.R. if required.

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