Construction Quality Assurance

4 weeks ago

Vancouver, Canada Wesgroup Properties Full time

Wesgroup Properties started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. We own and manage over 4 million square feet of commercial and multi-family real estate and have built thousands of homes in dozens of communities. With the active projects in our development pipeline, the asset portfolio will grow to over 5 million square feet during the next five years.
Our operations are vertically integrated, encompassing land acquisition, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.
PROFILE SUMMARY
Wesgroup is poised for substantial growth over the next several years and in preparation for this exciting and challenging phase, we are actively seeking a highly engaged, driven and experienced Customer Care Representative to join our team.
As the Customer Care Representative, you will report to the Quality Control Manager, and you will be responsible for the review and repair of any warrantable defects brought to the attention of the Customer Care Department. You will contribute to an overall great customer experience and ensure each project is delivered in accordance with Wesgroup’s performance standards.
You will be in a client-facing role that is responsible for activities related to pre-occupancy and the New Home Warranty, both before and after homeowners take possession of their new homes, ensuring these tasks are completed in a professional, thoughtful, and courteous manner.
KEY ACCOUNTABILITIES
- Utilize Autodesk software to enter, track, and complete deficiencies. Conduct Quality Control inspections prior to building completion as directed by Quality Control Manager. Re-inspect deficiency items as needed prior homeowner orientation and facilitate access for trades, cleaners, and check attendance of trades and monitor quality and completeness of work.
- Complete minor repairs using basic hand tools within residential homes related to plumbing, electrical, cabinets, flooring, including cosmetic type surface repairs. Educate and provide information to homeowners on the components of multi-family buildings.
- Complete homeowner orientation with Purchasers/residential Property Management in advance of completion, explain features, mechanical components, maintenance and create a deficiency list of any defects in Autodesk while conducting the orientation. Oversee completion of the homeowner orientation deficiency list and ensure all items are complete prior the re-inspection or possession date. Coordinate with trades and site staff as needed.
- Liaise with Customer Care Department to facilitate any required follow up, special requests, or incidental repair work to ensure best possible customer experience. Prepare the home for homeowner key pick up. Including any final missed cleaning, placing gifts, tumbling keys, miscellaneous building, and homeowner related tasks. Perform other duties as assigned by Managers.
- Understand and communicate details on building layouts, general building details, policies regarding the 2-5-10 New Home Warranty, and construction industry standards.
- Resolve warranty work orders issued by the Customer Care Department as required and ensure detailed and accurate review and repair description details are updated for each service request on CRM platform and Salesforce. Attend and participate in all assigned project meetings with construction and customer care.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- 5 years relevant experience with residential construction, quality control or finishing carpentry is required.
- Post-Secondary or diploma/certificate in trades training, Journeyman designation or related experience is an asset.
- Ability to read and interpret specifications, drawings and other construction related documents.
- Experience with industry related CRM systems is considered an asset
- Knowledge of the warranty guidelines set forth by the BC Residential Performance Guide.
- Ability to complete minor repairs within residential homes related to plumbing, electrical, cabinets, flooring, including cosmetic type surface repairs. Must have basic hand tools.
- Strong communication skills, both written and verbal.
- Self-motivated and adaptable with a strong willingness to learn and be challenged.
- Ability to lift 50lbs.
- This job is based on site at the River District and Brewery District and will require travel to all other metro Vancouver projects Customer Care is involved with.

EXPECTED COMPENSATION
- Annual Base Salary: The expected salary range for this role is $75,000 - $80,000 per annum. Actual offered salary will depend on individual experience, qualifications, ge

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