Business Analyst

4 months ago

Winnipeg, Canada Steinbach Credit Union Full time

**Build a rewarding career with Steinbach Credit Union**:
Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $9 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

**An exciting opportunity awaits**:
We currently have an opportunity for a **Business Analyst **to join our Digital Delivery team. The Business Analyst - Digital Delivery will be responsible for the collection and analysis of the business requirements for digital projects, as well as the development of business cases to support the delivery of these projects. This role will also support the implementation of new products and features by working with internal and external stakeholders to define business requirements and user stories that will be used to guide product enhancements and third-party integrations for SCU's digital platforms.

**Specific Responsibilities**:

- Conduct research, gather, and analyze data to support and inform strategic initiatives
- Develop business writing and formal documentation that clearly and concisely communicates complex concepts
- Conduct business process modeling of the current / as-is and future / to-be states
- Help create test plans and cases to ensure quality assurance of delivered software solutions
- Maintain up-to-date knowledge of digital technologies and how they can be applied to solve business problems
- Maintain a good understanding of internal systems related to the digital services ecosystem
- Serve as a liaison between business and technical teams/partners, translating complex technical concepts into terms understandable to staff and members, verbally and in writing
- Create logical and innovative solutions to business issues and/or new opportunities as required by business units
- Recommend appropriate tracking, control, and reporting methods to be implemented in support of business solutions, conduct reporting as appropriate
- Identify and recommend changes to digital products that improve efficiency and/or quality of member service; participate in the implementation of the recommendation
- Respond to inquiries from staff to resolve questions and concerns whenever possible, referring more complex issues to the product owner or appropriate person/department
- Act as an internal champion for digital services at SCU, sharing the narrative of successes as well as opportunities for future improvements
- Use market trends, member data, and analytics to optimize plans and achieve results

**Qualifications**:

- Bachelor's degree in business, computer science, or related field, plus 4 to 6 years of work-related experience, or an equivalent combination of education and experience. Supplementary certifications in digital practices, web development, or project management are considered an asset.
- Knowledge of basic project management methodologies
- Ability to build relationships with key departments that can help support and operationalize SCU’s digital journey
- Strong verbal and written communication and interpersonal skills to effectively maintain open communication and cooperation with staff and stakeholders
- Proficient in the use of Microsoft Office Applications (Word, Excel, PowerPoint)
- Familiarity with analytical software and tools such as Visio, Tableau, PowerBI, and Funnel, with the ability to adapt to new technologies
- Ability to analyze statistical data, reports, research materials and ability to prepare, organize and present information
- Ability to work independently and as part of a team in a fast paced, constantly changing environment
- Effective decision-making, negotiating, conflict resolution, and problem-solving skills, demonstrating innovation with a results-oriented approach
- Collaborate with other business units to drive adoption of digital services and achieve departmental and organizational goals
- Proven experience in digital user experience and user-driven design thinking perspective
- Strong understanding of the business goals, objectives, and strategies of assigned projects and how they fit into the overall digital strategy and roadmap

**How we'll reward you**:
You can look forward to joining an organization that values teamwork and its membership. You will receive a **competitive annual salary **based on skills and experience. In addition, you may be eligible for** variable compensation and matched pension plan **per SCU policies. You will also receive a great host of benefits, including:

- Extended medical, dent

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