Host
3 months ago
**Job Purpose**
Founded by the Ciancone family in 1936, Pearle Hospitality prides itself on providing guests with genuine and thoughtful experiences; created through extraordinary cuisine, gracious service, inspiring settings and a passion for delivering memorable moments.
The restaurant host is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the Ancaster Mill and seat them. The guests receive their first impression of the service of the Ancaster Mill by their exchange with the host.
The host is a personal representation of the service and overall hospitality of the staff of the Mill. While guests are waiting to be seated, it is the job of the host to ensure that the guests are made comfortable and kept informed of the status of their table.
Duties & Responsibilities
- Communicate and be an example of Pearle Hospitality's core values by demonstrating genuine and thoughtful hospitality in the day-to-day execution of duties.
- Embody a great service culture, and create a high level of service standards and excellence.
- The host schedules dining reservations for guests in advance and as they arrive at the restaurant. The host will need to be able to make quick decisions on where the group will sit or be able to suggest timing on the wait if necessary.
- The host directs and instructs the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.
- Should a party have special needs or request accommodations, the host ensures the group's requirements are met. This may include services needed for small children, as well as for individuals with disabilities or food allergies.
- Hosts greet guests as they arrive and take them to their seats. They also provide a menu and explain specials. They may answer immediate questions the patrons have. They may introduce the customers to their server.
- The host also inspects and maintains the dining facilities. They do by instructing the buss personnel and servers. They may be required to spot cleanliness problems and to help clear tables to facility customer needs.
- Relentlessly pursue the importance of “image “, “attention to detail” and “pride of ownership” to best represent the Pearle Hospitality Brand.
**Job Type**: Part-time
Work Location: In person
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