Hotel Operations Manager

3 weeks ago

Edmonton, Canada Coast west edmonton hotel & conference centre Full time

The pre-opening team at Coast West Edmonton Hotel & Conference Centre is currently looking for a dynamic Operations Manager. This position reports directly to the Regional Director of Operations.

General Duties include: Overseeing the hotel operation, including Housekeeping, Guest Services and Maintenance and certain Human Resources responsibilities. The Operations Manager must ensure the consistency and quality of the guest experience, as well as meeting company financial and efficiency targets.
- Supporting the general hotel operation in a leadership capacity and/ or as required.
- Overseeing the daily operations of the Guest Services, Housekeeping and Engineering departments.
- Ensuring exceptional guest experiences as a consistent & standard deliverable.
- Establish communication with guests as well as assist with the resolution of any problems.
- Employee engagement, training and professional development of the leadership team and staff.
- Efficient emergency response.
- Effective inventory, yield, and revenue management.
- Managing the daily operation according to the budget and financial forecast, with a focus on cost control and efficiency. Monitor the purchase requisitions of each department to ensure profitability.
- Staffing the hotel appropriately, also including recruiting, training and the coaching and supporting of all team members.
- Ensure exceptional communication between all departments.
- Assist in the implementation and facilitation of capital projects and goals.
- Any other duties as required.

**Requirements**:

- This is an excellent opportunity for a positive, professional, innovative, results-oriented individual with outstanding communication skills and proven "hands-on" management style.
- Must be outgoing, self-motivated, goal-orientated, with exceptional guest relations, problem-solving & organizational skills.
- Minimum of 3 years' experience in a hotel leadership role, and 5 years industry experience with a focus on Guest Services.
- Must have proven leadership abilities including effective recruiting and retention skills, training, performance management, and professional development.
- Requirement for exceptional communication skills, and a background in short and long-term planning.
- Competent in reading business financials and hold a solid understanding of revenue and yield management.
- Strong knowledge of all facets of F&B operations, with a commitment to service excellence, and the ability to develop effective training programs.
- A degree/diploma in Business Management/ Administration and or Hospitality Management programs preferred.
- Additional languages an asset.

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

You must be legally entitled to work in Canada.

**ABSOLUTELY NO PHONE CALLS PLEASE**

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Work Location: In person

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