Case Support Worker

5 months ago

Toronto, Canada SISTERING Full time

**Title**: Case Support Worker -Housing & Outreach (Contract)

**Hours**: Full Time, 35 hours per week

**Location**: 962 Bloor St West

**Supervisor**: Program Supervisor

**Sistering **is a multi-service agency for at-risk, socially isolated women and trans people in Toronto who are homeless or precariously housed.** **Our harm reduction philosophy is a core element of all the work we do. We operate on a trauma-informed and relationship-based model. Our programs include a low-barrier 24/7 Drop In, Housing and Case Support, Harm Reduction, Peer Outreach, on-site Medical Clinic and Spun Studio social enterprise.

***:
**RESPONSIBILITIES**

**Program**:

- Actively engage with participants with complex intersecting needs including homelessness, mental health issues, addictions and histories of trauma at Sistering’s drop-in
- Assess and collaboratively plan the provision of case support services for participants with complex intersecting needs
- Provide case supports including informal counselling and emotional support, information and referrals, community advocacy and accompaniments, crisis intervention and prevention
- Provide housing access, maintenance and eviction prevention supports including landlord mediation
- Work collaboratively with programs across the agency to accurately identify and analyze case support issues, develop and carry out appropriate action strategies and complete tasks in a timely and effective manner
- Ongoing liaison with external agencies
- Support the work of the Sistering Drop-in including staffing Drop In once every four week, participating in lunch service and events as needed
- Identify, intervene and effectively deal with emergency, crisis and conflict situations
- Working with the program staff to establish a safe and supportive environment to all participants
- Participating in staff meetings, training and development opportunities, agency committees and supervision
- Supervise students and volunteers
- Facilitate relevant groups for participants
- Perform the responsibilities of the position within the legislative and regulatory standards set out in the applicable Acts. Performs the responsibilities of the position consistent with the policies of Sistering

**Administration**:

- Maintain accurate case management records and complete statistical reporting on electronic databases (Pirouette, SMIS) as required
- Complete required assessments and coordinated care planning

**Advocacy and Community Building**:

- Collaborate with participants to identify directions and methods for social change
- Develop and engage in advocacy in order to address systemic issues of homelessness and poverty

**_
Other duties as assigned_**

**QUALIFICATIONS**:

- Experience working in programs serving women and trans people with complex intersecting needs including homelessness, mental health issues, addictions and histories of trauma
- Strong understanding of client-centered, trauma-informed and anti-oppression practices
- Demonstrated commitment to, and understanding of, principles of harm reduction and low barrier service delivery
- Proven ability to provide case support and advocacy to women and trans people from a feminist and anti-oppressive perspective
- Thorough knowledge of and experience with community-based resources and services including housing, legal, income support, health, mental health and settlement
- An understanding of systems that cause and support homelessness, poverty and marginalization
- Highly developed interpersonal skills and ability to build effective relationships with participants, team members and community partners
- Skilled in crisis intervention, de-escalation, conflict resolution and group facilitation
- Strong communication skills, both written and oral
- Strong problem-solving skills and ability to work independently and in teams
- Demonstrated ability to prioritize issues within a complex work environment
- Educational background in social work/social services/human services work or equivalent education and relevant lived experience
- Additional languages besides English is an asset
- A valid Ontario Driver’s License is an asset
- Proficient with Microsoft Office Suite
- Experience working with Pirouette an asset

**WORKING CONDITIONS**:
This position works in the office and community. Sistering is a 24/7 operation, fast paced, intense environment. There may be the risk of exposure to potentially unpredictable behaviours and situations. Sistering is a pet friendly facility and as such, employees can expect to be in the proximity of animals.

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