Manager of Flight Crew Staffing

4 days ago

Montréal, Canada ACASS Full time

ACASS, a leading provider of international business aviation support, is looking for a **Manager of Flight Crew Staffing **to support our flight crew staffing team and oversee departmental operations while ensuring the smooth execution of aircraft projects and best-in-class service. We are looking for a driven professional with a calm and friendly demeanor, as well as strong leadership, project management, and interpersonal skills. If you are excited by the prospect of joining a dynamic team in the private aviation industry, we would love to hear from you

**Position profile**

Reporting to the Director of Services and Customer Care, you will effectively manage, monitor, and support the daily operational activities of the Flight Crew Staffing (FCS) team - which includes Crew Project Coordinators and Pilot Staffing Specialists. Together you will ensure the smooth execution of time-sensitive domestic and international private aircraft projects, in line with ACASS’s mission and core values. In this full-time role, you will enjoy an attractive salary, benefits (medical and dental), training, mentoring, and excellent opportunities for career advancement in a well-established, fast-growing company.

**Key responsibilities**
- Define clear responsibilities for direct reports and ensure they have resources and tools to be effective in their roles.
- Provide direct reports with leadership, direction and feedback, mentoring, reviewing performance and facilitating opportunities for growth and cross-training.
- Foster a sense of ownership throughout the department by empowering team members to use their judgement and experience to make sound decisions.
- Manage daily departmental operation, set priorities, and collaborate with direct reports and other internal departments to ensure that sales and client needs are met in a timely manner.
- Anticipate and resolve customer service, operational, and interpersonal conflicts, or issues with a results oriented approach.
- Handle key accounts and aircraft projects.
- Participate in the Talent Acquisition and Onboarding process for new team members, and collaborate with the Director to establish compensation, goals, and performance expectations for direct reports.
- Lead Flight Crew Staffing team meetings and update sales and other departments, as needed.
- Support daily project-related accounting functions (exposure, crew dispatches, crew expenses).
- Develop and foster friendly professional relationships with clients, crew members, and team members.
- Identify opportunities to enhance both crew and customer experiences.

**Qualifications & skills**
- Excellent organization and project management skills with the ability to maintain high attention to detail.
- Strong problem-solving skills with the ability to be creative and positively impact results.
- Strong people management and leadership skills, fostering a collaborative environment and team building.
- Personable with excellent communication skills and the ability to create and maintain strong relationships with customers, industry professionals, and colleagues across the organization.
- Active customer service-oriented mindset to work with sales to drive business and deliver solutions.
- Ability to work under time-constraints and over multiple time zones without compromising work quality.
- A natural sense of urgency and an ability to excel in a fast-paced global environment.

**Requirements**:

- University degree is preferred.
- 3+ years of people management experience and a minimum of 4 years managing projects in a fast-paced business environment.
- Prior experience in the aviation industry is required; business aviation experience is an asset.
- Mass recruitment experience is an asset.
- Proficiency with Microsoft Office Suite and experience working with Salesforce (CRM).
- Ability to work evenings, weekends, and holidays to support international operations, as required.

**Working at ACASS**

ACASS is a worldwide provider of best-in-class corporate and private aviation support services, including flight crew staffing, aircraft sales and management. Since 1994, ACASS has supported a global client base that includes heads of state, VIPs, and Fortune 500 corporations.

We offer a fast-paced, dynamic, and multi-cultural work environment that is friendly, vibrant, positive, professional, and service-driven. Our organizational culture is characterized by energy, respect, collaboration, authenticity, and a very strong sense of team and community. Working in a beautiful, upscale office, team members enjoy a variety of work perks, including a fully equipped kitchen, in-office gym with showers, and online access to virtual healthcare services. More than just geared to customers, ACASS’s slogan OWN YOUR JOURNEY® also applies to team members who can realize their full career potential in an inspiring work environment they are proud of.
- ACASS embraces diversity, equality and inclusivity in the workplace and is committed

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