Floor Manager, Restaurant

5 months ago

Vancouver, Canada Viaggio Hospitality Group Full time

**Who We Are**

Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.

There is something to offer for every type of guest; whether you’re looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories. Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.

**The Opportunity**

At **Cibo Trattoria**, located in the Moda Hotel in the heart of downtown Vancouver’s arts and cultural district, every dish centers on the use of fresh, natural, and unique ingredients from the finest local and Italian suppliers. Most importantly, Cibo’s dishes possess a subtle myriad of pleasing flavours and textures, with a simple combination of colour and plating that yield the ultimate in rustic, Italian cuisine.

We are seeking a **Floor Manager **interested in working with a dynamic company that has many restaurants and companies with career growth opportunities. The role requires strong leadership & excellent interpersonal skills combined with experience managing service teams within this industry. Tasks will be centered on daily operations including management of floor service, guest relations, employee development and training, scheduling, ordering, and group function coordination.

**What You’ll Do**
- Establish efficacy and initiative throughout the business
- Work with other managers to recruit, train, and orient new employees
- Coach staff members to identify areas that need improvement
- Work the floor and converse with customers to ensure they are receiving a high level of service; encourage feedback and comment cards
- Empower staff to take initiative to drive sales and repeat business
- Help promote and drive sales by ensuring that each employee is serving the Customer
- Ensure that all products (food & liquor) are entered into both the Point of Sales computer and Optimum Control and are being sold within budget
- Regulate and Ensure a food-safe organization through labeling, rotating, sanitation, and cleanliness of operations in both front of house and back of house

**What You Have**
- 3+ years of previous experience in hospitality
- Computer literacy skills.
- Strong knowledge of wine and cocktails with minimum WSET 2 or equivalent
- Ability to listen and respond in a calm, diplomatic manner to any guest issues.
- Excellent personal and presentation and communication skills.
- A passion for delivering exceptional levels of guest service.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Must be legally authorized to work in Canada to be considered.

**Why You’ll Love Working with Us**
- Permanent position
- Discount on food
- Career development and opportunity for advancement

**Salary**: $25.00 per hour

Flexible Language Requirement:

- French not required

Work Location: In person

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