Field Services Specialist

3 weeks ago

Brantford, Canada Emerson Full time

This position will be responsible for the field service of Retail Solutions products, services, and commissioning services of new installation, retrofit, and existing sites. Customer visits for installation, programming, start-up, commissioning, training, and troubleshooting of products and services offered by Retail Solutions are required. Fieldwork will be required with extensive overnight travel, typically 75-80% as well as rotational on-call responsibilities and weekend work. Interaction with contractors will extend to validation, training, and recommendation. The Field Services Specialist is required to establish, promote, and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.

**AS AN FIELD SERVICE SPECIALIST, YOU WILL**:

- Maintain proficiency in all products and services that the company offers.
- This includes installation, programming, and equipment protocol.
- Provide onsite termination of low voltage control wires.
- Provide onsite startup, Equipment programming and commissioning.
- Review store prints and specifications
- Communicate with Technical Support on equipment issues.

**WHO YOU ARE**:You build and deliver solutions that meet customer expectations. You use knowledge of business drivers and how strategies and tactics play out in the market to guide actions. You seek ways to improve processes, from small tweaks to complete reengineering. You persist in accomplishing objectives despite obstacles and setbacks

**REQUIRED EDUCATION, EXPERIENCE & SKILLS**:

- Associate’s (AA) degree or equivalent from a 2+ years college or technical school along with 10 years related HVAC/R experience and/or training, or equivalent combination of education and experience.
- Computer skills including Microsoft Office software(Word, Excel and Outlook)
- Excellent verbal and written communication skills
- Able to travel 70% of the time
- Legal authorization to work in Canada - sponsorship will not be provided for this position

**PREFERRED EDUCATION, EXPERIENCE & SKILLS**:

- Experience in refrigeration, HVAC and Controls.

**WHY EMERSON**

**Our Commitment to Our People**

**Across the globe, we are united by a singular Purpose**:_We drive innovation that makes the world healthier, safer, smarter, and more sustainable. _**

**We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.**

**Our training programs focus on end-to-end development, from onboarding through senior leadership.**

**Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. **Learn more about us**

**Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: extended health & dental benefits, Heath Care Spending Account, life insurance coverage, registered pension plan/registered retirement savings plans.**

**We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave.**

**Our Commitment to Diversity, Equity & Inclusion**

**At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives - and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.**

**This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our **Culture & Values **and **Diversity, Equity & Inclusion at Emerson **.**

**Equal Opportunity Employer**

**ABOUT EMERSON**

**Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.**

**Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.**

**Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.**

**We help customers in the world’s most essential industries solve the biggest challenges of modern life.**

**Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization**:_Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. _**

**Our Causes - **_Planet, Humanity, Champion, Inclusion and Future _**- shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving

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