National Key Account Manager

2 weeks ago

Milton, Canada Fix Network Full time

**Your career can go far at Fix Network **:
Fix Network is looking for a **Key Account Manager** to join our team. The purpose of the position is to work with a specific Strategic Insurance Partner and be the lead point of contact for all key client matters, anticipate the partner’s needs, work within the company to ensure deadlines for the partner are met, and help the partner succeed.

The successful KAM should be able to analyze data and sales statistics and improve business and marketing strategies

**Your responsibilities will include**:

- Development with Strategic Insurance Partner of a MAP (Mutual Action Plan) process which enables the performance objectives of both the Strategic Insurance Partner and FN.
- Strive to continually improve the services and products of the organization; evaluate the organization’s practices to identify ways to operate more effectively and efficiency and address underlying customer needs.
- Identify and develop positive working relationships with internal and external customers that are built on trust and integrity. Manage difficult or emotional customer situations.
- Responding to Requests for Proposals and/or presenting customized value-based proposals to our Strategic Insurance Partner.
- Working with account management and customer service teams on retention initiatives.
- Provide leadership that: promotes interpersonal trust; encourages productivity and responsiveness for growth and department direction.
- Develop networks and build partnerships with senior/executive management; collaborate with other departments; serve as a consultant to business partners; and find common ground among the diverse interests of employees and business partners.
- Communicate with Senior Management on Sales initiative, strategies, direction of program, products, and services.
- Guidelines updates on FN Hub through operation & communication to Strategic Insurance Partner.
- Visible leadership within assigned shops to understand market trends and challenges.
- Develop and deliver sales presentations in a professional and effective manner
- Develop and build relationships with the Strategic Insurance Partner’s leadership team, regional vendor management, market adjusters.

**To be successful in this role, you will need**:

- Bachelor’s degree in business administration
- Five to ten years’ experience of collision repair operations. Significant experience in managing key or complex accounts is mandatory.
- Collision operations experience/knowledge
- Insurance collision repair knowledge
- Understanding of Insurance/repair facility KPIs
- Sales experience with demonstrated negotiation and marketing skills
- Ability to use long term perspective, acts as a trusted advisor
- Matrix management

**What's in it for me?**
You will join a young, dynamic and highly motivated team in a flexible and constantly evolving work environment. If projects stimulate you, you will be served Fix Network offers competitive salary packages, an incredible work environment, and career advancement opportunities.

Fix Network is the world's fastest growing automotive aftermarket service provider with over 2,000 shops in 21 countries. The Fix Network family of brands includes Fix Auto, ProColor Collision, NOVUS Glass, SRP and Speedy Auto Service. And we're just getting started As we expand our business footprint around the world, we are always looking for dynamic people to keep Fix Network in a leadership position. This is an exciting time for Fix Network and we need highly adaptable people to be part of our incredible team.

**Education**: Required
- Bachelor's degree or better in Business Administration

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