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Front Desk Support Worker

4 weeks ago

Toronto, Canada YWCA Toronto Full time

**Employment Type**:Full-Time, Permanent

**Work Hours**:35 hours per week (Sunday to Thursday, 11:00pm - 7:00am)

**Salary**:$49,329, annually (L5), plus comprehensive benefits

**Location**:348 Davenport Road, Toronto, Ontario, M5K 1K6

**Internal Application Deadline**:Thursday, August 17, 2023

**External Application Deadline**:Monday, August 21, 2023

***

**JOIN OUR TEAM**

The Front Desk Support Worker is responsible for welcoming and providing supportive reception service and works within a collaborative team to create a meaningful and relevant environment for participants within a feminist framework. This includes a skilled response to and knowledge of the dynamics and effects of trauma, mental health and oppression. The position is also responsible for completing administrative duties necessary to ensure the smooth operation of the front desk.

***

**ABOUT YWCA TORONTO- YWCA DAVENPORT**

YWCA Davenport provides up to 80 emergency shelter beds to young women and gender-diverse people (16 - 24 years of age) and adult women and gender-diverse people (25 and older). YWCA Davenport is staffed 24 hours a day. This pet friendly shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

**KEY RESPONSIBILITIES**:

- Greets and directs participants, contractors and suppliers to the site;
- Answers telephone and in person inquiries regarding YWCA Davenport; directs calls to the appropriate staff or program including property services, security, on call, frontline staff and management;
- Maintains building entry, ensuring access to authorized persons only;
- Handles client complaints and issues with tact and diplomacy, de-escalating the potential for conflict;
- Receives and distributes all incoming supplies and other deliveries for the programs including courier; sorts and distributes incoming mail;
- Applies knowledge of the issue of trauma and the dynamics of abuse to respond effectively to tenant request for support;
- Assists in providing orientation to new residents to ensure familiarity and understanding of programs, staff and community environment;
- Provides maintenance requests from the residents and staff to the appropriate property services staff.

**QUALIFICATIONS**:

- Completion of an undergraduate university degree in a relevant field (e.g. Social Work);**(Cases for Equivalency will be considered)**;
- 1-3 years directly related work experience in shelter environment;
- Excellent customer service and interpersonal skills;
- Knowledge of harm reduction framework;
- Knowledge and experience in de-escalating conflict and responding to crisis situations;
- Toronto Hostel Training Centre’s certificate an asset;
- Ability to use equipment relevant to the position (i.e. computer, phone system, security monitoring)
- Strong interpersonal and communication skills;
- Ability to deliver culturally sensitive service in a multicultural environment;
- Must have working knowledge of Microsoft Word and Excel;
- Experience working with diverse individuals and groups within the shelter environment (e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.);
- Demonstrates knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
- Knowledge and experience working from an anti-oppression framework and trauma informed practices;
- Knowledge of a second language an asset;
- Ability to think independently, possess good judgment, demonstrate proven problem-solving skills and effective decision-making skills.

**Vaccination Policy: - **In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

***

**HOW TO APPLY**:
YWCA Toronto is a Scent-Sensitive Workplace.

***

**Posting Date**: August 8, 2023

**About YWCA Toronto**:
YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. We help women and girls flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls' programs and family programs; we also engage in systemic advocacy. As part of a national and international movement, the YWCA is a turning point in the lives of 25 million women and girls world wide. We welcome women of all faiths, sexual orientations, races, cultural affiliations and creeds. YWCA Toronto is funded by the United Way Toronto & York Region, the City of Toronto, the Province of Ontario, the Government of Canada, as well as many corporate sponsors, foundations and individual donors.

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