Front Desk Support Worker

3 weeks ago

Toronto, Canada YWCA Toronto Full time

**Part-Time Front Desk Support Worker (Weekend)-(JOB ID:ELM884-Repost)**

**Employment Type**:Part-Time, Permanent

**Work Hours**:26 hours per week (Saturday and Sunday; 9am to 8 pm); (Tuesday 1pm to 4pm (virtually)

**Salary**:$36,644 per annum (Prorated) (L5) plus comprehensive benefits

**Location**:150 Elizabeth Street, Toronto, Ontario M5G 0B1

**Internal Application Deadline**:Thursday, July 13, 2023

**External Application Deadline**: Monday, July 17, 2023

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- Priority will be given to Indigenous Persons. Applicants are required to clearly identify their Indigenous lived experience in their cover letter._

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**JOIN OUR TEAM**:
The Front Desk Support Worker is responsible for a welcoming and supportive reception service and works within a collaborative team to create a meaningful and relevant environment for tenants and guests. Working within a feminist framework that includes a skilled response and knowledge of the dynamics and effects of trauma, mental health, and oppression.

***

**ABOUT YWCA TORONTO - YWCA ELM CENTRE**:
YWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 units of affordable rental units for women, 50 units for Indigenous women, gender diverse people and their families and 85 supportive units for women and gender diverse people living with mental health challenges or concurrent mental health and substance use challenges. The Elm Community Engagement Team provides support program and services to the entire residential community, with a focus on community capacity building, housing stabilization and health promotion.

**KEY RESPONSIBILITIES**:

- Provide a welcoming and supportive reception; work within a collaborative team to create a meaningful environment for tenants and guests;
- Work within a feminist framework that includes a skilled response to, and knowledge of, the dynamics and effects of trauma, mental health and oppression;
- Schedule appointments for the Women’s College Clinic operating at Elm; schedule tenant booking of communal spaces the Jack Layton Lounge, Nancy’s Auditorium, and the Winona Community Lounge;
- Assist in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
- Responds to on-site emergency needs by using the on-call procedures (i.e. Directors, Property Services and Housing Support program staff);
- Takes corrective action when responding to potential safety hazards; ensure hazards are reported to the appropriate personnel;
- Reports all disturbances, vandalism or other emergencies to the supervisor; complete an incident report as required;
- Liaison with appropriate staff including Housing Workers, Community Engagement staff and Property Services.

**QUALIFICATIONS**
- Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (**Cases for equivalency will be considered)**;
- 1 to 3 years directly related experience within supportive housing;
- Completion of the Toronto Hostel Training Centre’s certificate an asset;
- Knowledge of the Residential Tenancies Act, and experience working in a residential setting an asset;
- Exceptional verbal and written communication skills, and strong interpersonal skills;
- Knowledge and experience in responding to crisis situations, and de-escalating conflict;
- Ability to interact in a respectful and professional manner with a diverse community of women, their families and guests within a supportive housing environment;
- Experience working with diverse individuals and groups e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.;
- Demonstrate knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
- Knowledge and experience working from an anti-oppression framework and trauma informed practice;
- Knowledge of harm reduction framework;
- Ability to follow all safety policies and procedures within the work area and respond properly to emergency or safety situations;
- Must be organized, detail-oriented and able to work well under pressure;
- Knowledge of security operating systems an asset;
- Knowledge and ability to communicate in a second language an asset;
- Completion of WHMIS training an asset.

***

**Vaccination Policy**:

- In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.

***

**HOW TO APPLY**

YWCA Toronto is a Scent-Sensitive Workplace.

***

**Posting Date**:
** **July 4, 2023

**About YWCA Toronto**:
YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. We help women and girls flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a

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