Application Specialist Position
2 weeks ago
**Fed IT, a recruitment firm specializing in IT recruitment, Works on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in our universe. We cover the IT, development, decision
- making, and infrastructure professions. Fed IT is looking to fill an Application Specialist position for its downtown client**
**YOUR MISSIONS**:
Main responsibilities
- Take charge of software and IT support tickets, evaluate them, and process them
- Manage incidents and crises when they occur
- Participate in the drafting of documentation for our internal customers
- Participate in various activities of configuration, deployment, or implementation of
software projects
- Provide support for emergencies on call 24/7 on rotation (bonus offered for each
period)
**YOUR PROFILE**:
Profile and Requirements
- University or technical diploma (DEC) in a relevant field
- 1 to 2 years of experience in a similar position (taking calls and written responses to
requests for technical or other support)
- Professional proficiency in written French and minimum advanced proficiency in
spoken and written English.
Technical knowledge - required
- Apps: MS Office suite
- Good knowledge of operating systems (Windows) and Apple and Android mobile
devices. Technical knowledge - asset
- Knowledge of Atlassian platforms (Jira/Confluence, etc.)
- Knowledge of SQL language
- Knowledge of cloud technologies (Azure, AWS, Google)
**OPPORTUNITIES**:
Advantages and Conditions
Permanent position Full-time 5 days a week Hours: 9:00 a.m. to 5:00 p.m. (flexibility)
Benefits: Benefits for employees
group insurance program and Simplified Pension Plan with employer contribution,
Telemedicine, Bank of personal leave hours, discounts on our offers on public
transport subscription
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