Employment Resource Centre
2 months ago
**The opportunity**:
**In this role, you will**:
- Be an active participant in Employment Service tri-site initiatives
- Develop and conduct job search/employment related workshops, information sessions, and other workshops as needed for job seekers and the employer community
- Maintain updated knowledge of local, regional, and broader labor market information and know how to access in-depth information as required
- Identify and develop tools to help customers understand the changing labor market and its impact on the job search process
- Conduct and support itinerant services, representing the Employment Service and the YMCA in remote communities
- Complete, update, and prioritize all required paperwork, case notes, and documentation in a timely manner, including CaMS and CTS documentation following YMCA privacy and confidentiality standards
- Multitask and adapt to evolving government directives
- Observe changing needs within existing services and seek creative new opportunities to expand them
- Work independently while maintaining team cohesion
- Represent Employment Services and the YMCA of Simcoe/Muskoka in accordance with the YMCA personnel policy
- Understand the Performance Management model and the Service Quality Standard, consistently meeting, maintaining, and exceeding that standard
- Explore, identify, and clarify client interests, abilities, skills, education, and experience in relation to short and long-term career and employment goals
- Assess eligibility and suitability of participants for Employment Service programs and services, as determined by service guidelines, providing appropriate, accurate, and specified documentation
- Administer and interpret tests to determine interests and skills of customers on a casual basis
- Make referrals and assist participants in accessing other services, including education and training opportunities, to best achieve their employment goals
- Assess clients' motivation, dependability, and reliability to establish client eligibility for assisted services
- Monitor, follow up, and provide support and guidance to all clients throughout the pre-employment cycle
- Meet or exceed an annually determined quota of "closed" assisted service clients while ensuring quality client/customer service
- Prepare job search tools such as cover letters and resumes and make appropriate recommendations to encourage a professional outcome
- Contact potential employers to facilitate the development of job placements and other employment-related opportunities that meet the needs of clients
- Develop and maintain relationships with employers in various industries to ensure successful employment outcomes for participants
- Develop placement agreements and track job development activities
- Acquire and maintain knowledge about local employers, their businesses, and their hiring preferences
- Enable optimal job matches and explore non-traditional avenues for customers to access the labor market, such as job shadowing and mentorship
- Determine possible job placements and employment-related opportunity matches that align with a client's abilities, transferable skills, and limitations
- Initiate, coordinate, and conduct marketing and outreach activities to community agencies, organizations, and employers
- Actively participate in business community events to foster and maintain high visibility for the Employment Service and its services
- Market clients to appropriate employers and positions
**You bring**:
- Post-secondary education in social services, career counselling, education, or other related field preferred
- Knowledge about all aspects of the Employment Service program and the YMCA of Simcoe/Muskoka as a whole
- Experience working in an environment where service is being provided to the public, and experience delivering outstanding customer service
- Demonstrated in-depth knowledge of the job search process, including new and evolving methods of self-promotion used by job seekers
- Knowledge of major online job information and career guidance sources for all major industries and vocations
- 2 years experience coaching/developing people, either one-on-one and/or in a large group setting
- Proficient in CaMS (Case Management Solution) or other system, which supports the delivery of client and employer information, is an asset
- Proficient in Outlook, MS Word, Power Point, Access, Excel, the internet, and comfortable with new and evolving technologies and social media
- Superior facilitation skills with understanding of principles of learning for both youth and adults
- Ability to problem solve, work independently and as part of a team and meet deadlines
- Ability to maintain confidentiality at all times and manage crisis situations
- Demonstrated experience and knowledge working with diverse groups and youth at risk
- Strong communication skills both verbal and written
- Excellent organizational and time management skills
- Commitment to demonstrate strong support and commi
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