Employment Specialist Resource and Information

2 weeks ago

Parry Sound, Canada YMCA of SimcoeMuskoka Full time

**The opportunity**:
The YMCA of Simcoe Muskoka is looking for an individual with a professional, caring and inclusive attitude to fill the role of Employment Specialist - Resource and Information. This position will provide service to customers in their independent job search, and provide in-depth information on the job search process, its tools, and related information, in workshops, information sessions, and one-on-one, either virtually or in person. This includes the ability to support customers on computers, including word processing and troubleshooting.

**In this role, you will**:

- Welcome clients to the centre, ensuring they get appropriate services for their needs
- Assist clients in the self help area, adhering to self help guidelines
- Answer the phone, directing callers to the services they need
- Complete appointment call aheads to remind clients of their appointments
- Secure all locked storage at the end of each day, including locking and securing exterior doors
- Develop and maintain knowledge about local employers, their business, and what they look for in new employees
- Work with employers regarding job postings; follow up and rebook or cancel as required
- Maintain and update job boards, both in the centre and online, sourcing a variety of jobs
- Maintain computers and troubleshoot basic issues
- Support job coaches with resume development, mock interviews, etc., for their clients, as needed
- Complete, update and prioritize all required paperwork, case notes and documentation in a timely manner, as required
- Maintain and create content for online platforms including posting on FB weekly - job postings, community messages, etc.
- Multitask and adapt to evolving government directives
- Maintain updated knowledge of local, regional and broader labour market information, and how to access in-depth information as required
- Identify and develop tools to help customers understand the changing labour market and its impact on the job search process.
- Develop and conduct job search/employment related workshops and information sessions
- Maintain the resource area with up-to-date resources
- Observe changing needs within the existing services and look for creative new opportunities to expand them
- Participate on the Job Fair committee with other community service providers, as required
- Be able to work independently while maintaining team cohesion
- Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
- Represent Employment Services and the YMCA of Simcoe/Muskoka as per standards outlined in the YMCA personnel policy
- Understand the Performance Management model and the Service Quality Standard and its composition, and actively work with the employment team to attain, maintain, and exceed that standard

**You bring**:

- Proficient in Outlook, MS Word, Power Point, Excel, the internet and comfortable with new and evolving technologies and social media
- Minimum college level diploma in administration, adult education and training or social sciences, or related field preferred, or 2 -3 years’ of relevant work experience
- Strong communication skills both verbal and written
- Experience working in an environment where service is being provided to the public, and experience delivering outstanding customer service
- Demonstrated in-depth knowledge of the job search process, including new and evolving methods of self-promotion used by job seekers
- Knowledge of major online job information and career guidance sources for all major industries and vocations
- knowledge about the community and its businesses and services, as well as current insights as to what is influencing the local labour market
- Ability to meet deadlines and a keen sense of urgency and attention to detail
- Ability to problem solve and manage crisis situations
- Ability to maintain confidentiality at all times
- Self-motivation and an aptitude to be a strong team player
- Class G license and access to a vehicle is an asset
- Willingness to participate in mandated training to be completed before or shortly after commencement of work including:

- AODA Training
- Health & Safety Awareness Training
- Bill 168 (Violence & Harassment in the Workplace) Training
- PCI Compliance
- WHMIS
- Child Protection Training

**Why work for the Y**:
At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As an Employment Specialist - Resource and Information you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.
This is a casual, on-call contract ending March 31, 2025.

**Perks**:

- Compensation $19/Hour
- Paid sick time
- Wellness day
- YMCA Health and Fitness membership

In addition to a competitive salary and benefits package

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