Lending Representative

**Lending Representative (Permanent, Full-time)**

**Location**: Parry Sound, ON

**Hours**:Monday to Saturday, 37.5 hours per week

**Rate of Pay**:Dependent on experience

**As an Lending Representative, you will**:

- Learn the consumer lending specialization and how to manage member relationships; contributing to the overall success of the Credit Union.
- Develop the required skills and knowledge to successfully transition to the Financial Services Representative position.
- Provide excellent member service to members and non-members in person, electronically or by telephone.
- Develop the ability to proactively recommend products and services to members that will enhance their financial well-being.
- Assist with transactions necessary to meet their financial needs, specializing in the function of consumer lending.
- Perform in branch lending administration duties which will include funding of lending products.
- Complete loan minutes on a daily basis.
- Counsel members on financial matters such as family budgeting, credit counselling, etc. Refer more complex business to a Manager or Specialist.
- Counsel members on value of creditor insurance and payment protection with focus on lifestyle and legacy. Complete administration of credit insurance commitment, waiver or cancellation.
- Communicate approval or rejection to applicant(s) with assistance and/or coaching from the applicable Manager/Specialist as required.
- Assist with the collection and follow-up of delinquent accounts, referring problems to a Recovery Officer.
- Identify and generate sales opportunities; cross sell all Credit Union products and services and participate in sales programs, and initiatives to attain individual, branch and organizational goals.

**Qualifications**:

- High school diploma or GED equivalent
- Post-secondary education with emphasis in business or financial planning would be an asset
- Two to three years of financial services industry experience
- Excellent member service and sales skills
- Excellent interpersonal skills, including listening, oral and written communication skills
- Ability to make decisions using sound judgment for the benefit of both the Credit Union and member
- Ability to multi-task and work under deadline pressure
- Ability to handle sensitive issues with tact, discretion and diplomacy

At Kawartha Credit Union diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.