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Account Manager

1 month ago

Vancouver, Canada Van-Whole Produce Full time

Since opening in 1984, Van-Whole Produce has remained the leading experts in produce trading by providing high-quality and fresh produce to its clients. With our continuous expansion of client networks, we now provide fresh produce to more than 1,300 produce markets across Canada. To this day, we are still committed to provide personalized attention, value-added service and provide the highest quality in produce to our clients. We place our customers first by bringing over 400 varieties of fresh produce from over 40 different countries.

**Hours**:

- Monday to Friday and rotation working on Saturday. (44 hours)

**Compensation**:

- Base Salary within three-month probation, Base Salary plus Commission after the probation
- Group Benefits + Retirement Pension Plan

**Role and Responsibilities**

**External**:

- Call designated customer base within the weekly ordering cycle to maximize daily sales
- Continually pursue potential new accounts and territories
- Consolidate daily market information from competitors or retail stores and inform buying and sales staff in a timely manner
- Thoroughly understand your customer’s expectations and needs in order to set standards on supporting customer satisfaction
- Monitor daily shorts and inform customers of next availability
- Serve all front sales customers regardless of whom the account is allocated to
- Schedule visitation to existing and potential accounts to develop better rapport and relationship

**Internal**:

- Perform daily cooler walks to verify quality, labels and quantity
- Report all inconsistencies with quality, inventory levels, product size, labels, and weight to the appropriate department (i.e. buyer, quality control staff)
- Adhere to all company rules, regulations and policies
- Attend weekly sales meeting and actively participate in departmental discussions
- Review updated information on the sales bulletin board on a daily/weekly basis
- Be accessible by phone to your customers and the company when absent from the office
- Promote and sell all job off and distress items
- Utilize weekly ads, pre-booking orders, volume and loyalty discounts to maximize sales
- Acting as a liaison between clients and other departments in the company
- Monitor returns by controlling quality issues and operational errors at the source
- Report any account issues or situation that may affect the account performance
- Participate in sales forecasting and monitor daily, bi-weekly and monthly sales reports
- Create and implement an action plan for any dropped accounts
- Participate in building team spirit by respecting, assisting, sharing, interacting and projecting a positive attitude amongst team members

**Qualifications and Education Requirements**
- Post-secondary education
- Proven inside sales experience
- High levels of integrity and commitment to providing exceptional customer service to clients
- Strong phone presence
- Self-motivated with a positive and friendly attitude
- High degree of professionalism
- Strong organizational and time-management skills
- Proficient in MS Office

**Salary**: $40,000.00-$42,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

Application question(s):

- As part of our employment screening process, we require your consent to conduct a criminal background check. This check is relevant to the position you have applied for and is conducted in accordance with applicable laws and regulations.

**Experience**:

- Inside sales: 1 year (preferred)

Work Location: In person