Customer Service Officer I, Financial Restructuring

1 month ago

Montréal, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- The Financial Restructuring Group ("FRG") within Business Banking is a Centre of Excellence for the Bank where the primary role is assisting financially troubled clients. The Account Manager manages a portfolio of customers in the FRG segment. The position works closely with the commercial and full service branch network and with external professionals including legal counsel, accountants/monitors, receivers and trustees.

The Customer Service Officer, Financial Restructuring, Commercial Banking provides support to one or more Account Managers in the Financial Restructuring Group. The position reports to the Senior Manager Commercial Banking, FRG.
- Maximize support for Relationship Managers and Analysts in credit administrative matters
- Actively contribute to sales results by identifying potential sales opportunities when interfacing with customers and when performing internal duties
- Assist in building new relationships and deepening existing customer relationships
- Cross-sell products and services to existing and new customers to maximize revenue/profit and retention of relationships
- Actively use CARMA
- Actively refer to other business partners both within Business Banking and across TDBFG and respond effectively to reciprocal referrals.
- Facilitate investment requests between customers and DirecTrade where required
- Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists.
- Obtain/compile all the supporting documentation that the Analyst requires for writing credits; prepare follow-up and default letters; follow-up on
- Partner with administrative support groups such as the Credit Administration Services to facilitate their functions such as inputting credits, making payments, issuing Lines of Credit, etc

LI-POST

**Job Requirements**
- 2-3 years of related business experience in banking or other business industry
- Strong oral and written communications skills are essential in English and French
- Position requires an individual who is passionate about providing superior customer service and enjoys engaging in client-focused conversations
- Should be resourceful, have strong organizational skills and work successfully with mínimal supervision in a fast paced, high volume environment.
- Must possess the ability to multitask
- Will work closely in a team environment in order to meet individual and team driven benchmarks.
- Should be conscientious and detail oriented in order to mitigate any risk to the bank.
- Must demonstrate the ability to be resourceful and proactive in their approach to Partner Problem Resolution and overall position responsibilities
- Solid Knowledge of Microsoft Office required.
- Customer service and banking experience are an asset
- Ability to take ownership of a situation

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Servicing

**Job Category - Primary**
- Commercial Banking

**Job Category(s)**
- Commercial Banking

**Hours**
- 37.5

**Business Line**
- TD Commercial Banking

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Quebec

**City (Primary)**
- Montreal

**Work Location**
- 1350 Rene-Levesque Blvd Corporate

**Job Expires**
- 13-Jan-2023

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