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Service Bdc Representative

4 months ago

Scarborough, Canada Volkswagen MidTown Toronto Full time

_Are you looking to be a part of a fun, motivating team? To have your efforts be valuable and crucial to both customers and the business? Look no further_

Volkswagen Midtown Toronto is currently looking for **Service BDC Representatives** to add to their team in Etobicoke.

The **Business Development Centre (BDC) Representative **works with our dealership's Service department to deliver high-quality customer service and assist our customers with their inquiries and needs.

The **BDC Representatives** help turn customer's concerns and reminders into appointments, and inbound calls into being a part of the Volkswagen Midtown Toronto business.

Our **BDC Representatives** are a valuable asset to our dealership

Volkswagen Midtown Toronto is a proud member of _The Humberview Group_ - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: _Serving you better, each and everyday._

**Please note this is a full-time permanent role.**

**Job Duties**:

- Make 80-100 outbound calls each day to follow up and ensure customers satisfaction with their visit.
- Assist our customers by reminding/scheduling what services are due/recommended by the manufacturer.
- Handle service reminders, campaigns, recalls and internet opportunities.
- Following up on customer inquiries for the service department.
- Following up with past customers in the database.
- Other duties as required.

**What We Look For**:

- Previous call center experience is an asset.
- **Experience in a dealership service department would be preferred.**:

- Must have excellent communication skills.
- Prior experience in a customer service role is required.
- Must be comfortable with computers and technology systems.
- Team-oriented individual.
- Strong time management skills.
- Must have the drive and desire to meet production goals and expectations.
- Works well in a team environment.

**Why Join HG**:

- A solid foundation of customers from 60 years of business.
- An incredible opportunity for advancement within the organization.
- Competitive compensation plans with health and dental insurance.
- Great perks & benefits and amazing friends & family program for car discounts.
- Employee pricing on vehicles, services, and accessories.
- A leadership team that trains and mentors its team members to ensure success.
- Hosted social events throughout the year, such as lunches & BBQs.
- No Sunday or holiday work, more time for your family.
- A fun place to work

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term.

Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- On-site parking
- RRSP match
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Scarborough, ON M1T 3K4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- automotive: 1 year (preferred)

Work Location: One location