Call Center Supervisor
2 weeks ago
Work Location - Brampton
Employee Type - Regular Employee FT Salaried
**About This Opportunity**:
In this role, you will be responsible for Contact Centre Sales and Service operations and execute best practices for customer inquiries, orders, service requests, and process optimization.
**Responsibilities**:
- Lead and manage a team of Customer Sales Solutions Agents through goal setting and performance expectations to drive sales and service
- Monitor employee performance and utilize performance dashboard and agent scorecards
**Qualifications**:
- 4 years’ experience in Contact Centre operations, with working exposure to traditional call centre functions in Sales and Service environments
- Experience leading a team
- Ability to lead in a fast-paced environment
- Practical understanding of CRM concepts and practices
- Understanding of Salesforce is considered an asset
- Understanding of Genesys Cloud software and/telephony software considered an asset
**About Us**:
**Proudly Canadian and Independently Owned, we are Coke Canada Bottling**
Coke Canada Bottling is Canada's premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and five production facilities nationwide.
We have a 120-year heritage of manufacturing, marketing, selling, and distributing the major branded ready-to-drink products Canadians love. We pride ourselves on building diverse and sustainable relationships with our customers, consumers, stakeholders, and communities through our shared values: lead with an entrepreneurial mindset, collaboration, integrity, accountability, quality and safety.
Our brands include: Coca-Cola®, Diet Coke®, Coca-Cola® Zero Sugar, Coca-Cola Life, Sprite®, Fanta®, Barq's®, NESTEA®, POWERADE®, Minute Maid®, DASANI® and vitaminwater®; and our partner brands: Canada Dry®, Monster Energy®, and A&W®.
**Important**:
All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada”) are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification, and driver’s abstract review. In addition, all new employees must be fully vaccinated against COVID-19 and provide Coke Canada with proof of vaccination. Please advise the Talent Acquisition team if you have any questions or concerns in regard to any of the foregoing once you are contacted for further consideration.
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