Guest Service Representative
5 months ago
**SUMMARY**:
We are looking for an energetic and exceptionally friendly individual to join our Guest Services team The position would be part time, and hours are dependent on levels of business.
**RESPONSIBILITIES**:
- Create, Modify, or Cancel guest reservations, and check guests both in and out of the hotel.
- Process credit cards, debit cards, and cash; ensure all final account balances are settled accurately.
- Respond quickly to online Marriott Cases created by guests, associates, and Marriott head offices.
- Effectively answer internal/external guest calls in a timely manner, and follow up on all requests promptly.
- Describe and sell accommodations and facilities; up-selling whenever possible.
- Complete Pre-Arrival planning to help exceed the guest’s expectations and provide them with a great experience.
- Provide guests with follow up calls after check in to ensure they have everything they need and are happy.
- Address guest complaints promptly regarding any issues with their stay. Notify managers if follow up is required.
- Work closely with GSM and GSA’s to deliver great experiences for our guests.
- Relays effectively any guest maintenance concerns, housekeeping concerns, or F&B concerns to the appropriate departments, and follows up to ensure that these concerns are dealt within a timely manner.
- Additional duties as required by management
**Job Types**: Part-time, Permanent
**Salary**: From $17.05 per hour
Expected hours: 16 - 32 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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