Guest Service Representative

5 months ago


Orillia, Canada Fairfield by Marriott Inn & Suites, Orillia Full time

**SUMMARY**:
We are looking for an energetic and exceptionally friendly individual to join our Guest Services team The position would be part time, and hours are dependent on levels of business.

**RESPONSIBILITIES**:

- Create, Modify, or Cancel guest reservations, and check guests both in and out of the hotel.
- Process credit cards, debit cards, and cash; ensure all final account balances are settled accurately.
- Respond quickly to online Marriott Cases created by guests, associates, and Marriott head offices.
- Effectively answer internal/external guest calls in a timely manner, and follow up on all requests promptly.
- Describe and sell accommodations and facilities; up-selling whenever possible.
- Complete Pre-Arrival planning to help exceed the guest’s expectations and provide them with a great experience.
- Provide guests with follow up calls after check in to ensure they have everything they need and are happy.
- Address guest complaints promptly regarding any issues with their stay. Notify managers if follow up is required.
- Work closely with GSM and GSA’s to deliver great experiences for our guests.
- Relays effectively any guest maintenance concerns, housekeeping concerns, or F&B concerns to the appropriate departments, and follows up to ensure that these concerns are dealt within a timely manner.
- Additional duties as required by management

**Job Types**: Part-time, Permanent

**Salary**: From $17.05 per hour

Expected hours: 16 - 32 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



  • Orillia, Canada Comfort Inn Orillia Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE / HOUSEKEEPING ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our...


  • Orillia, Canada Comfort Inn Orillia Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE / HOUSEKEEPING ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our...

  • Guest Services Agent

    5 months ago


    Orillia, Canada Quality Inn & Conference Centre Full time

    Quality Inn & Conference Centre is a small business in Orillia, ON. We are agile and innovative. Our work environment includes: - Wellness programs - On-the-job training **Position Summary**: Represents the hotel to the guest throughout all stages of the guest’s stay and upholds the hotel’s commitment to hospitality and exceptional customer service....

  • Guest Service Agent

    5 months ago


    Orillia, Canada Quality Inn & Conference Centre Full time

    Job description **Position Summary**: Represents the hotel to the guest throughout all stages of the guest’s stay and upholds the hotel’s commitment to hospitality. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel’s financial records. Tracks revenues, occupancy percentages,...

  • Guest Services Agent

    5 months ago


    Orillia, Canada Quality Inn & Conference Centre Full time

    Quality Inn & Conference Centre is a small business in Orillia, ON. We are agile and innovative. Our work environment includes: - Wellness programs - On-the-job training **Position Summary**: Represents the hotel to the guest throughout all stages of the guest’s stay and upholds the hotel’s commitment to hospitality. Checks front office accounting...


  • Orillia, Canada Comfort Inn Orillia Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE AND NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company...


  • Orillia, Canada Comfort Inn Orillia Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE/BREAKFAST ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company...

  • Guest Service Agent

    5 months ago


    Orillia, Canada Sunray Group Full time

    **Guest Service Agent** **SUMMARY**: **POSITION PROFILE**: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you will not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You will also create a warm...


  • Orillia, Ontario, Canada Service Canada Full time

    Job Title: Citizen Services OfficerWe are seeking a highly motivated and detail-oriented Citizen Services Officer to join our team at Service Canada. As a key member of our team, you will be responsible for determining the eligibility of individuals applying for benefits and providing exceptional client service.Key Responsibilities:Determine eligibility of...


  • Orillia, Ontario, Canada Service Canada Full time

    Job Title: Citizen Services OfficerWe are seeking a highly motivated and detail-oriented Citizen Services Officer to join our team at Service Canada. As a key member of our team, you will be responsible for determining the eligibility of individuals applying for benefits and providing exceptional client service.Key Responsibilities:Determine eligibility of...


  • Orillia, Ontario, Canada Service Canada Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Citizen Services Officer to join our team at Service Canada. As a key member of our team, you will be responsible for determining the eligibility of individuals applying for benefits and providing exceptional client service.Key ResponsibilitiesDetermine eligibility of applicants for various...


  • Orillia, Ontario, Canada Service Canada Full time

    Job Title: Citizen Services OfficerWe are seeking a highly motivated and detail-oriented Citizen Services Officer to join our team at Service Canada.Job Summary:The Citizen Services Officer will be responsible for determining the eligibility of individuals applying for benefits, working in a fast-paced environment, and maintaining accurate records.Key...


  • Orillia, Ontario, Canada Service Canada Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Citizen Services Officer to join our team at Service Canada. As a key member of our team, you will be responsible for determining the eligibility of individuals applying for benefits and providing exceptional client service.Key ResponsibilitiesDetermine eligibility of applicants for various...


  • Orillia, Ontario, Canada Service Canada Full time

    Job Title: Citizen Services OfficerWe are seeking a highly motivated and detail-oriented Citizen Services Officer to join our team at Service Canada.Job Summary:The Citizen Services Officer will be responsible for determining the eligibility of individuals applying for benefits, working in a fast-paced environment, and maintaining accurate records.Key...


  • Orillia, Ontario, Canada Service Canada Full time

    Job Title: Citizen Services OfficerWe are seeking a highly motivated and detail-oriented Citizen Services Officer to join our team at Service Canada.Job Summary:The successful candidate will be responsible for determining the eligibility of individuals applying for benefits, working in a fast-paced environment, and maintaining accurate records.Key...


  • Orillia, Ontario, Canada Service Canada Full time

    Job Title: Citizen Services OfficerWe are seeking a highly motivated and detail-oriented Citizen Services Officer to join our team at Service Canada.Job Summary:The successful candidate will be responsible for determining the eligibility of individuals applying for benefits, working in a fast-paced environment, and maintaining accurate records.Key...


  • Orillia, Ontario, Canada Service Canada Full time

    Job Title: Citizen Services OfficerWe are seeking a highly motivated and detail-oriented Citizen Services Officer to join our team at Service Canada.Job Summary:The successful candidate will be responsible for determining the eligibility of individuals applying for benefits, working in a fast-paced environment, and maintaining accurate records.Key...


  • Orillia, Ontario, Canada Tim Hortons Full time

    Job OverviewAs a Team Member at Tim Hortons, you will play a vital role in delivering exceptional guest experiences. Your top priority will be to ensure that every guest leaves our restaurant feeling satisfied and valued.Key ResponsibilitiesProvide top-notch customer service to every guestWork collaboratively with your fellow team members to achieve common...


  • Orillia, Ontario, Canada Tim Hortons Full time

    Job OverviewAs a Team Member at Tim Hortons, you will play a vital role in delivering exceptional guest experiences. Your top priority will be to ensure that every guest leaves satisfied, whether you are the first point of contact or a key contributor to our bakery items.Key ResponsibilitiesProvide top-notch customer service to every guestWork...


  • Orillia, Ontario, Canada Tim Hortons Full time

    Job Summary:We are seeking a highly motivated and customer-focused Team Member to join our Tim Hortons team. As a Team Member, you will be responsible for delivering exceptional guest experiences and providing top-notch service to our customers.Key Responsibilities:Provide excellent customer service and ensure guest satisfactionWork collaboratively with team...