Guest Services Agent

5 months ago

Orillia, Canada Quality Inn & Conference Centre Full time

Quality Inn & Conference Centre is a small business in Orillia, ON. We are agile and innovative.

Our work environment includes:

- Wellness programs
- On-the-job training

**Position Summary**: Represents the hotel to the guest throughout all stages of the guest’s stay and upholds the hotel’s commitment to hospitality. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel’s financial records. Tracks revenues, occupancy percentages, and other hotel statistics. Prepares a summary of cash, cheque, debit, and credit card activities, reflecting the hotel’s financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day. Verifies all account postings and balances made during the day. Monitors the current status of coupon, discount, and other promotional programs. Is able to function as a Guest Service Representative especially in terms of check-in and check-out procedures.

**Competencies**:

- Posts room charges and taxes to guest accounts.
- Posts guest charges not posted during the day.
- Transfers charges and deposits to master accounts.
- Verifies all account postings and balances.
- Monitors the current status of coupon, discount, and other promotional programs.
- Tracks room revenues, Restaurant revenues, banquet revenues, occupancy percentages, and other hotel statistics.
- Prepares a summary of cash, cheque, debit and credit card activities.
- Prepares the daily deposit.
- Summarizes results of operations for management.
- Understands principles of auditing, balancing, and closing out accounts.
- Anticipates and prepares for each days check-in and check-out.
- Responds to all guest’s inquiries.
- Acts as a communication hub for all hotel departments.
- Uses proper telephone etiquette.
- Knows how to operate all Front Office equipment.
- Knows room locations, types of rooms available, room layouts and room rates.
- Understands all Guest Service Representative procedures and hotel policies.
- Attends department meetings.
- Reports any unusual occurrences or requests to the Guest Services Manager and General Manager.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Maintains a clean and neat appearance at all times and adheres to hotel uniform policies.
- Promotes goodwill by being courteous, friendly, and helpful to guests, fellow employees and the Guest Services Manager and General Manager.
- Other duties as assigned by the Guest Services Manager or General Manager from time to time.

**Job Types**: Permanent, Part-time, Full-time

**Salary**: $15.75-$17.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Dental care
- Discounted or free food
- On-site gym
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Hospitality: 1 year (required)
- Customer Service: 1 year (required)

Work Location: In person

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