Night Shift Monitoring Station Operator

5 months ago

Toronto, Canada Global Link Response Centre Inc. Full time

**About Us/ Job description**:
Global Link is a 24/7 alarm monitoring company that is looking to expand its team. We are seeking to fill a full-time, night operator position. You will be responsible for handling incoming alarm signals in a prompt and efficient manner, answering emergency calls with accuracy, and down streaming them to the appropriate agencies (i.e., Police, Fire and Medical Emergency Services).

Global Link is a ULC/UL rated central station. Our dedicated team of employees ensure that our customers’ needs are met, and that all policies and procedures will be adhered with confidence. Their safety and satisfaction are our number one priority. At Global Link, we strive to maintain the utmost in professionalism and quality of our customer service. Our work environment can be stressful; however, it is extremely rewarding. As a member of our central station operating team, you will be an integral contributor to our company’s exemplary standards of service and customer care.

**Key Responsibilities**:

- Respond to incoming alarm signals in a prompt and efficient manner, ensuring excellent response time, with great attention to procedures and special instructions.
- Able to communicate effectively by telephone and have great interpersonal skills
- Listens to customers’ needs and/or problems
- Determines which course of action should be taken based on customer needs and follows established procedures and guidelines
- Dispatch Authorities when needed
- Data Entry

**Qualifications**
- Post-Secondary Education in a related field (i.e., 911 Telecommunications.) is preferred, or High School Diploma with equivalent work experience.
- Previous experience in a call center/dispatch environment

**Salary**:

- $16.5/hour
- Additional 10% an hour premium for graveyard shift
- Annual Raises (dependent on annual performance review)
- Second Language premium offered on select languages

**Job Types**: Full-time, Permanent

**Hours of Work**:7 PM to 7 AM

**Schedule**:

- 12 hour shifts
- 3 shifts one week / 4 shifts the following week rotation
- Available to work on shift rotations which might include weekends and/or statutory holiday.

**Benefits**:

- Paid Training (4- 6 weeks)
- Casual dress
- Free On-site parking
- Company events

**Qualifications**
- Post-Secondary Education in a related field (i.e., 911 Telecommunications.) is preferred, or High School Diploma with equivalent work experience
- Previous experience in a call center/dispatch environment
- Criminal record check

**Skills and requirements**
- Proficient with MS Office Suite (Word, Outlook, Excel, etc.)
- Must be available to work 3 or 4 consecutive 12-hour shifts
- Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
- Strong customer service, analytical, and decision-making skills
- Superior attention to detail
- Ability to work independently and as a member of a team
- Ability to type 30 - 60 words per minute
- Maintain confidentiality of private information
- Previous experience in emergency or customer service is an asset
- Handle stressful and emotionally charged situations
- Ability to retain emotional control, honesty and productivity

**Must have reliable transportation to meet shift requirements.**

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$17.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Paid time off
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
All customers/employees are required to wear a face mask, workstation are cleaned and sanitized on a regular basis

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- Cantonese and/or Mandarin (preferred)

Shift availability:

- Overnight Shift (required)
- Night Shift (required)

Work Location: In person

  • Station Operator

    5 months ago

    Toronto, Canada API ALARM INC. Full time

    a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast. We are looking for mature, dedicated team members to provide alarm monitoring and...

  • Station Operator

    5 months ago

    Toronto, Canada API ALARM INC. Full time

    a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast. We are looking for mature, dedicated team members to provide alarm monitoring and...

  • Field Station Technician

    5 months ago

    Toronto, Canada SHIFT TRANSIT Full time

    ABOUT SHIFT TRANSIT Shift Transit is a leading mobility operations company, overseeing 60,000 mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support for a wide...

  • Gas Station Supervisor

    5 months ago

    Greater Toronto Area, Canada Esso Gas Station Full time

    Esso Cobourg (Cobourg, ON) is looking for a customer focused gas station supervisor/ Manager for the team. **Tasks** - Perform cash register functions and other related activities. - Service customers at the Point of Sale with the cash, card payments, issue receipts, refunds and/or tickets. - Hire and train or arrange for training of staff - Order...

  • Field Station Technician

    5 months ago

    Toronto, Canada SHIFT TRANSIT Full time

    Role: Field Station Technician Responsibilities and Duties: _Duties as assigned and varied in accordance with business needs_ - Maintain a safe and organized workspace and follow standard operating procedures. - Communicate with Duty Manager and other Field Technicians while on the job. - Respond to directives from the management team. - Perform Bike Share...

  • Field Mobility Associate

    5 months ago

    Toronto, Canada SHIFT TRANSIT Full time

    ABOUT SHIFT TRANSIT Shift Transit is a leading mobility operations company, overseeing 60,000 mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support for a wide...

  • Call Center, Bilingual Operator Monitoring Station

    3 months ago

    Toronto, Canada Bell Full time

    Req Id: 419986 AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our...

  • Gas Station Supervisor

    5 months ago

    Greater Toronto Area, Canada Esso Gas Station Full time

    Esso Cobourg (Cobourg, ON) is looking for a customer focused gas station supervisor/ Manager for the team. **Tasks** - Perform cash register functions and other related activities. - Service customers at the Point of Sale with the cash, card payments, issue receipts, refunds and/or tickets. - Hire and train or arrange for training of staff - Order...

  • Gas Station Supervisor

    5 months ago

    Greater Toronto Area, Canada Esso Gas Station Full time

    Esso Cobourg (Cobourg, ON) is looking for a customer focused gas station supervisor/ Manager for the team. **Tasks** - Perform cash register functions and other related activities. - Service customers at the Point of Sale with the cash, card payments, issue receipts, refunds and/or tickets. - Hire and train or arrange for training of staff - Order...

  • Gas Station Supervisor

    5 months ago

    Greater Toronto Area, Canada Esso Gas Station Full time

    Esso Cobourg (Cobourg, ON) is looking for a customer focused gas station supervisor/ Manager for the team. **Tasks** - Perform cash register functions and other related activities. - Service customers at the Point of Sale with the cash, card payments, issue receipts, refunds and/or tickets. - Hire and train or arrange for training of staff - Order...

  • Evening/night Shift Waste Collector

    5 months ago

    Toronto, Canada Urban Street Organics Full time

    Toronto garbage collection service provider is looking for an overnight organic/recycling garbage collector. We are a growing company that is focused on the health and safety of their employees while delivering professional service to our customers. Hours are as follows: Sunday night: 5PM-12PM Monday night: 5PM-12PM Tuesday night: 5PM-12PM Wednesday...

  • Specialized Production Worker

    5 months ago

    Toronto, Canada Scepter Full time

    Job Overview Working under general direction from the Production Supervisors, the Specialized Production Worker is responsible for working in both injection and blow-molding production areas to manufacture products based on specifications. Moreover, they are responsible for completing testing, sub-assembly and assembly duties on all finished...

  • Station Operator

    5 months ago

    Toronto, Canada API ALARM INC. Full time

    **Job description**: a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast. We are looking for mature, dedicated team members to provide...

  • Evening/night Shift Waste Collector

    5 months ago

    Toronto, Canada Urban Street Organics Full time

    Toronto garbage collection service provider is looking for an overnight organic/recycling garbage collector. We are a growing company that is focused on the health and safety of their employees while delivering professional service to our customers. Hours are as follows: Sunday start time12:00PM Monday start time 12:00PM Tuesday start time...

  • Night Shift Supervisor

    3 weeks ago

    Toronto, Ontario, Canada Hampton by Hilton Toronto Airport Corporate Centre Full time

    Job Title: Night Shift SupervisorWe are seeking a Night Shift Supervisor to join our team at Hampton by Hilton Toronto Airport Corporate Centre. As a Night Shift Supervisor, you will be responsible for overseeing the daily operations of the hotel during the night shift.Key Responsibilities:Supervise and coordinate the work of night shift staff, ensuring that...

  • SEM Station Manager

    4 hours ago

    Toronto, Canada MGR Workforce Full time

    Job Title: SEM Station ManagerLocation: TorontoEmployment Type: Full-TimePay: Day Shift - $34.00 per hour, Night Shift - $38.00 per hourRole OverviewThe SEM Station Manager oversees all Sequential Excavation Method (SEM) tunneling activities within a designated station area, ensuring operational efficiency, safety, and compliance with quality standards. This...

  • Gas Station Operations Manager

    4 days ago

    Toronto, Ontario, Canada CIRCLE K GAS STATION Full time

    Job Title: Gas Station Operations ManagerJob Summary: We are seeking a highly skilled Gas Station Operations Manager to join our team at CIRCLE K GAS STATION. The ideal candidate will have experience in supervising staff, assigning duties, and preparing reports on sales volumes, merchandising, and personnel matters.Key Responsibilities:Supervise staff and...

  • Night Shift Supervisor

    1 month ago

    Toronto, Ontario, Canada Hampton by Hilton Toronto Airport Corporate Centre Full time

    Job Title: Night Clerk SupervisorWe are seeking a Night Clerk Supervisor to join our team at Hampton by Hilton Toronto Airport Corporate Centre. As a Night Clerk Supervisor, you will be responsible for overseeing the night shift operations, ensuring a smooth and efficient experience for our guests.Key Responsibilities:Leadership: Supervise and coordinate the...

  • Night Shift Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Hampton by Hilton Toronto Airport Corporate Centre Full time

    Job Title: Night Clerk SupervisorWe are seeking a Night Clerk Supervisor to join our team at Hampton by Hilton Toronto Airport Corporate Centre. As a Night Clerk Supervisor, you will be responsible for overseeing the night shift operations, ensuring a smooth and efficient experience for our guests.Key Responsibilities:Leadership: Supervise and coordinate the...

  • Night Shift Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Hampton by Hilton Toronto Airport Corporate Centre Full time

    Job Title: Night Clerk SupervisorWe are seeking a Night Clerk Supervisor to join our team at Hampton by Hilton Toronto Airport Corporate Centre. As a Night Clerk Supervisor, you will be responsible for overseeing the night shift operations, ensuring a smooth and efficient experience for our guests.Key Responsibilities:Leadership: Supervise and coordinate the...