Bilingual Operator Monitoring Station, Night Shift

2 weeks ago


Toronto, Canada Bell Full time

Req Id: 421344

AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

**Position**: Bilingual Operator Monitoring Station

**Salary**: Hourly rate + Night premium + eligible for bonus monthly

**Job Status**: Regular - Full-time

**Hours of Work**: Overnight 7 PM to 7 AM

**Responsibilities**:

- Handling inbound alarm/ medical alert / 2 way calls
- Handling all other alarm signals with a non voice element. These include notify only alarms, hardwire alarms, open-close alarms, error and partial accounts
- Medical alarm response including Global Positioning System monitoring
- Processing and resolving alarms in a client relationship software system
- Handling inbound telephone calls related to alarm signals/customer requests and transferring calls as required
- Processing alarm in a timely manner and within defined time intervals
- Placing outbound calls relating to alarm signals received. This includes calls to customer, keyholders, authorities, and others as required
- Customer information updates. These are received by telephone request, assigned communication logs, or manual request. They include, but are not limited to keyholder / authority / codeword updates
- Contract verification from processing - 2 stage check process
- Guard service invoice verification
- Verify ambulance, fire, and Police dispatch authority for new contracts

**Qualifications**:

- Post-Secondary Education in a related field (i.e. 911 Telecommunications.) preferred, or High School Diploma with equivalent work experience
- Previous experience in a call center/dispatch environment

**Skills and requirements**:

- Proficient with MS Office Suite (Word, Outlook, Excel, etc.)
- Must be available to work 3 or 4 consecutive 12-hour shifts
- Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
- Strong customer service, analytical, and decision making skills
- Superior attention to detail
- Ability to work independently and as a member of a team

Referral

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Call Centre
**Job Location**:Canada : Ontario : Toronto
**Flexible work profile**:Full-time in office (meaning that you will be required to perform your work on-site)
**Application Deadline**:12/29/2024

Created: Canada, ON, Toronto

**Bell, one of **Canada's Top 100 Employers.



  • Toronto, Canada Global Link Response Centre Inc. Full time

    **About Us/ Job description**: Global Link is a 24/7 alarm monitoring company that is looking to expand its team. We are seeking to fill a full-time, night operator position. You will be responsible for handling incoming alarm signals in a prompt and efficient manner, answering emergency calls with accuracy, and down streaming them to the appropriate...


  • Toronto, Canada Bell Full time

    Req Id: 419986 AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our...


  • Toronto, Canada Bell Full time

    Req Id: 421343 AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our...

  • Station Operator

    6 months ago


    Toronto, Canada API ALARM INC. Full time

    a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast. We are looking for mature, dedicated team members to provide alarm monitoring and...


  • Toronto, Canada SHIFT TRANSIT Full time

    ABOUT SHIFT TRANSIT Shift Transit is a leading mobility operations company, overseeing 60,000 mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support for a wide...

  • Gas Station Supervisor

    6 months ago


    Greater Toronto Area, Canada Esso Gas Station Full time

    Esso Cobourg (Cobourg, ON) is looking for a customer focused gas station supervisor/ Manager for the team. **Tasks** - Perform cash register functions and other related activities. - Service customers at the Point of Sale with the cash, card payments, issue receipts, refunds and/or tickets. - Hire and train or arrange for training of staff - Order...


  • Toronto, Canada SHIFT TRANSIT Full time

    Role: Field Station Technician Responsibilities and Duties: _Duties as assigned and varied in accordance with business needs_ - Maintain a safe and organized workspace and follow standard operating procedures. - Communicate with Duty Manager and other Field Technicians while on the job. - Respond to directives from the management team. - Perform Bike Share...


  • Toronto, Canada Global Link Response Centre Inc. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 36 to 48 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceAsset languagesMandarinCantoneseTasksEnsure proper functioning of equipmentMaintain work records and logsMonitor personnel workloads and locationsPerform...


  • Toronto, Canada Global Link Response Centre Inc. Full time

    Work Term: PermanentWork Language: EnglishHours: 36 to 48 hours per weekEducation: Secondary (high) school graduation certificateExperience: Will train or equivalent experienceAsset languagesMandarinCantoneseTasksEnsure proper functioning of equipmentMaintain work records and logsMonitor personnel workloads and locationsPerform general office dutiesProvide...

  • Monitoring Surveyor

    3 weeks ago


    Toronto, Canada MGR Workforce Full time

    Job Title: Monitoring SurveyorLocation: TorontoEmployment Type: Full-TimePay: Day Shift - $30.00/HR, Night Shift - $34.20/HRRole OverviewThe Monitoring Surveyor is responsible for collecting, analyzing, and reporting data to ensure the structural safety and integrity of large-scale construction projects. This role involves executing precise monitoring tasks...

  • Monitoring Surveyor

    4 weeks ago


    Toronto, Canada MGR Workforce Full time

    Job Title: Monitoring SurveyorLocation: TorontoEmployment Type: Full-TimePay: Day Shift - $30.00/HR, Night Shift - $34.20/HRRole OverviewThe Monitoring Surveyor is responsible for collecting, analyzing, and reporting data to ensure the structural safety and integrity of large-scale construction projects. This role involves executing precise monitoring tasks...


  • Toronto, Canada SHIFT TRANSIT Full time

    ABOUT SHIFT TRANSIT Shift Transit is a leading mobility operations company, overseeing 60,000 mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support for a wide...

  • Gas Station Supervisor

    6 months ago


    Greater Toronto Area, Canada Esso Gas Station Full time

    Esso Cobourg (Cobourg, ON) is looking for a customer focused gas station supervisor/ Manager for the team. **Tasks** - Perform cash register functions and other related activities. - Service customers at the Point of Sale with the cash, card payments, issue receipts, refunds and/or tickets. - Hire and train or arrange for training of staff - Order...

  • Gas Station Supervisor

    6 months ago


    Greater Toronto Area, Canada Esso Gas Station Full time

    Esso Cobourg (Cobourg, ON) is looking for a customer focused gas station supervisor/ Manager for the team. **Tasks** - Perform cash register functions and other related activities. - Service customers at the Point of Sale with the cash, card payments, issue receipts, refunds and/or tickets. - Hire and train or arrange for training of staff - Order...

  • Gas Station Supervisor

    6 months ago


    Greater Toronto Area, Canada Esso Gas Station Full time

    Esso Cobourg (Cobourg, ON) is looking for a customer focused gas station supervisor/ Manager for the team. **Tasks** - Perform cash register functions and other related activities. - Service customers at the Point of Sale with the cash, card payments, issue receipts, refunds and/or tickets. - Hire and train or arrange for training of staff - Order...


  • Toronto, Canada Urban Street Organics Full time

    Toronto garbage collection service provider is looking for an overnight organic/recycling garbage collector. We are a growing company that is focused on the health and safety of their employees while delivering professional service to our customers. Hours are as follows: Sunday night: 5PM-12PM Monday night: 5PM-12PM Tuesday night: 5PM-12PM Wednesday...


  • Toronto, Canada Pharma Medica Research Inc. Full time

    Pharma Medica Research is a full service contract research organization specialized in conducting early phase clinical trials in healthy volunteers, special and patient populations. We are currently in need of a part-time Phlebotomist- Night Shift to join our team! The Phlebotomist performs clinical procedures at Pharma Medica Research Inc....


  • Toronto, Canada Scepter Full time

    Job Overview Working under general direction from the Production Supervisors, the Specialized Production Worker is responsible for working in both injection and blow-molding production areas to manufacture products based on specifications. Moreover, they are responsible for completing testing, sub-assembly and assembly duties on all finished...

  • Station Operator

    5 months ago


    Toronto, Canada API ALARM INC. Full time

    **Job description**: a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast. We are looking for mature, dedicated team members to provide...


  • Toronto, Canada Pharma Medica Research Inc. Full time

    **Pharma Medica Research** is a full service contract research organization specialized in conducting early phase clinical trials in healthy volunteers, special and patient populations. We are currently in need of a part-time **Phlebotomist - Night Shift **to join our team! The Phlebotomist performs clinical procedures at Pharma Medica Research Inc....