Director of Service

1 month ago

Cambridge, Canada VISION TRUCK GROUP Full time

**Responsibilities**
- Ensure all Service Departments within Ontario are adequately staffed with future growth in mind. This will include recruiting and retention along with Service Manager Assistance.
- Must be able to travel to our locations in Brampton, Cambridge, Etobicoke, London and Stoney Creek.
- Ensure all Service employees are adequately trained to achieve and exceed Mack/Volvo requirements, as well as trained to achieve and exceed Vision Truck Group Standards and goals
- Set and lead marketing initiatives, promotion, and pricing along with the marketing departments efforts.
- Monitor the Service Department’s operations to ensure policies and procedures are implemented and maintained across all job roles.
- Assign Service Manager limits of authority for settling customer disputes and monitoring to serve as the final decision maker in the process.
- Regularly monitor service shops, equipment, and tools to ensure compliance in all key areas, audit potential cost saving opportunities, in coordination with Service managers
- Oversee the development of service staff and their use of Karmak, Asist, TDP and any other platforms essential to our business
- Monthly review and adjustment of labor rates based on account activity, business growth, and potential sales.
- Implement and monitor all Mack/Volvo system changes, enhancements, and pilots. Promote and provide change management and leadership across all locations.
- Ensure consistency, communication, and collaboration of service operations across all rooftops.
- Develop, schedule and lead quarterly management meetings focused on KPI’s and business improvement.
- Serve as a senior diplomat in all dealings with Corporate representatives, TSM/DSMs, customers and internal executives
- Support the Truck Sales process, especially with customers that are particularly focused on the service experience.
- Monitor and manage within all Service Departments, KPIs, Productivity, Efficiency, Gain/Loss, overtime, REWORK, warranty recovery lead, teach, audit and correct as needed.
- Monitor and audit WIP and daily sales to maximize efficiency and opportunity.
- Support and assist in Lease Rental growth and expansion.
- Maintain, audit and update Service Wage and Salary Grids working in conjunction with Senior Management
- Develop and maintain strong relationships with corporate to secure consistent product support.
- Promote, help coordinate, and deliver regular front line staff meetings.
- Visit branches on a regular schedule, visit customers reasonably with Service Managers.
- Present and construct a unified team with all departments, coordinate efforts, audit and implement process improvement.
- Approve and drive increased DSFWAA expansion, compliance, and approval.
- Focus Managers on key Dealer Performance Standards.
- Oversee Service Operations across all dealerships.
- Build and maintain strong relationships with other departments maintaining a strong focus on company policy, and culture.
- Ensure adherence to Certified Uptime Dealer policy and process, paperless operations, and delivery of top quality customer service.
- Manage, lead, coach and mentor all service employees to the highest standards.
- Establish long term positive relationships with customers and peers.

**QUALIFICATIONS**

Minimum 10 years’ experience in Heavy Truck Service Shop Management

310T Technician License is an asset

Schedule:

- Day shift

**Experience**:

- Director: 10 years (required)

Work Location: In person

  • Director of Service

    1 month ago

    Cambridge, Canada Vision Truck Group Full time

    **Job description-Director Of Service** **Responsibilities** - Ensure all Service Departments within Ontario are adequately staffed with future growth in mind. This will include recruiting and retention along with Service Manager Assistance. - Must be able to travel to our locations in Brampton, Cambridge, Etobicoke, London and Stoney Creek. - Ensure all...

  • Assistant Director of Food Services

    1 week ago

    Cambridge, Canada peopleCare Communities Full time

    peopleCare is a family owned, values-based organization that provides outstanding care and exceptional experiences for those who live and work in our long-term care and retirement homes. Our staff are engaged, enthusiastic and strive to exceed expectations. We are always looking to hire talented and caring new people, who want to make a difference and who...

  • Assistant Director of Food Services

    1 week ago

    Cambridge, Canada PeopleCare Communities Full time

    **Assistant Director of Food Services (Part-Time) - Hilltop Manor** - Reporting to the Director of Food Services, the Assistant Director of Food Services (ADFS) is responsible for the effective supervision and support in the Dietary Department to ensure the delivery of optimal service to residents and families based on legislative requirements and peopleCare...

  • Director of Care

    4 weeks ago

    Cambridge, Canada Caressant Care Full time

    **About the Opportunity** Caressant Care is seeking a Director of Care to join our accomplished team of professionals at our 79-bed Long Term Care Home in Cambridge, Ontario. As a Director of Care, you will contribute a high level of care for residents, and enhance their overall quality of life. Reporting to the Executive Director, the Director of Care...

  • Funeral Director/Embalmer Apprentice

    1 week ago

    Cambridge, ON, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday Homepage Consider the possibilities of joining a Great Place to Work! Under the guidance of a licensed funeral director, implements choices made by the families’ legal representatives regarding the funeral, final disposition of the body and memorialization of the individual. Provides...

  • Library Director

    2 weeks ago

    Cambridge, Canada Atla Full time

    Heritage College & Seminary exists to glorify God by partnering with churches in providing a biblically based education equipping men and women for life and ministry in the church and in the world.Formed in 1993 from the merger of two respected institutions, Heritage has a rich history in providing academic excellence in the delivery of programs that help to...

  • Library Director

    2 weeks ago

    Cambridge, Canada Atla Full time

    Heritage College & Seminary exists to glorify God by partnering with churches in providing a biblically based education equipping men and women for life and ministry in the church and in the world.Formed in 1993 from the merger of two respected institutions, Heritage has a rich history in providing academic excellence in the delivery of programs that help to...

  • Library Director

    2 weeks ago

    Cambridge, Canada Atla Full time

    Heritage College & Seminary exists to glorify God by partnering with churches in providing a biblically based education equipping men and women for life and ministry in the church and in the world.Formed in 1993 from the merger of two respected institutions, Heritage has a rich history in providing academic excellence in the delivery of programs that help to...

  • Music Director Position

    1 month ago

    Cambridge, Canada The Presbyterian Church in Canada Full time

    The Music Director at Westside Presbyterian Church plays a vital role in enhancing the worship experience by providing appropriate music selections and coordinating musical elements for each worship service. This position involves collaboration with the congregation, minister, volunteers, and other staff members to create a meaningful and engaging worship...

  • Music Director Position

    1 month ago

    Cambridge, Canada The Presbyterian Church in Canada Full time

    The Music Director at Westside Presbyterian Church plays a vital role in enhancing the worship experience by providing appropriate music selections and coordinating musical elements for each worship service. This position involves collaboration with the congregation, minister, volunteers, and other staff members to create a meaningful and engaging worship...

  • Music Director Position

    1 month ago

    Cambridge, Canada The Presbyterian Church in Canada Full time

    The Music Director at Westside Presbyterian Church plays a vital role in enhancing the worship experience by providing appropriate music selections and coordinating musical elements for each worship service. This position involves collaboration with the congregation, minister, volunteers, and other staff members to create a meaningful and engaging worship...

  • Director Kitikmeot Regional Operations

    1 week ago

    Cambridge Bay, Canada Government of Nunavut Full time

    You are here / / Director Kitikmeot Regional Operations Reference number: 03-507940 Type of employment: This is a Position of Trust and a satisfactory Criminal Record Check is required Union Status Salary: $121,953 to $174,219 per year Northern Allowance: $20,891

  • Solicitor

    1 month ago

    Cambridge, Canada Waterloo Regional Police Service Full time

    **Solicitor** **Waterloo Regional Police Service** With more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires a **Solicitor. **The WRPS delivers exceptional police services to more than 575,000 residents. The Waterloo Region is a vital and prosperous community in Southern Ontario that offers the unique combination...

  • Cemetery Services Clerk

    1 month ago

    Cambridge, Canada City of Cambridge Full time

    People, Place, Prosperity Job Profile There is an opening for the above position within the Cemeteries Division of the Infrastructure Services Department available immediately. Reporting to the Manager of Cemetery Operations, this full-time Cemetery Services Clerk position is responsible for the following duties: What you will be doing - Responsible for...

  • Cemetery Services Clerk

    1 month ago

    Cambridge, Canada City of Cambridge Full time

    **People, Place, Prosperity**: **Job Profile**: There is an opening for the above position within the Cemeteries Division of the Infrastructure Services Department available immediately. Reporting to the Manager of Cemetery Operations, this full-time Cemetery Services Clerk position is responsible for the following duties: **What you will be doing**: -...

  • C Emetery Services Clerk

    1 month ago

    Cambridge, Canada City of Cambridge Full time

    **People, Place, Prosperity**: **Job Profile**: There is an opening for the above position within the Cemeteries Division of the Infrastructure Services Department available immediately. Reporting to the Manager of Cemetery Operations, this full-time Cemetery Services Clerk position is responsible for the following duties: **What you will be...

  • Director of Maintenance

    5 days ago

    Cambridge, Canada Challenger Motor Freight Inc Full time

    Envision: Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to...

  • Director of Maintenance

    5 days ago

    Cambridge, Canada Challenger Motor Freight Inc Full time

    Envision:Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to keep...

  • Director of Operations

    4 weeks ago

    Cambridge, Canada Express Employment Professionals Full time

    Share Top Job Located in Cambridge, ON Our Client is a small global background screening and drug detection solutions provider. We are currently growing our Background Screening Team and are seeking a Director of Operations who has worked with a background screening firm. Please do NOT submit a resume if you do NOT have experience working with a...

  • Director of Operations

    4 weeks ago

    Cambridge, Canada Express Employment Professionals Full time

    Share Top Job Located in Cambridge, ON Our Client is a small global background screening and drug detection solutions provider. We are currently growing our Background Screening Team and are seeking a Director of Operations who has worked with a background screening firm. Please do NOT submit a resume if you do NOT have experience working with a...