C Emetery Services Clerk

2 months ago

Cambridge, Canada City of Cambridge Full time

**People, Place, Prosperity**:
**Job Profile**:
There is an opening for the above position within the Cemeteries Division of the Infrastructure Services Department available immediately. Reporting to the Manager of Cemetery Operations, this full-time Cemetery Services Clerk position is responsible for the following duties:
**What you will be doing**:
Responsible for providing exemplary customer service and delivery to the public as the first point of contact for customers requiring assistance with purchasing interment rights and other cemetery supplies and services, making at-need burial arrangements, pre-planning, ordering foundations and marker installations, researching and locating graves, resolving complaints and maintenance concerns and handling cemetery-related inquiries

Provides accurate and timely completion of cemetery-related administrative tasks in a busy, fast-paced environment providing essential public services

Makes appointments and meets directly with customers at 5 active cemeteries to determine needs, respond to questions, provide information, outline burial options, assist customers with the selection of interment rights, make recommendations, outline processes and expectations, explain cemetery by-laws, lot decoration rules and legislation

Liaises daily with members of the bereavement industry, including funeral directors, funeral establishments, vendors and monument/marker suppliers

Responds to and assists daily “walk-in” customers with inquiries, complaints, maintenance concerns, genealogical requests, processing of payments, pre-planning and at-need burial arrangements at busy, front-line cemetery office open Monday to Friday from 8am to 4pm

Reviews and explains cemetery contracts, cemetery by-laws and provincial bereavement legislation to the public

Arranges/schedules burials and prepares interment requests for operations staff at 6 municipal cemeteries and 2 non-municipal cemeteries

Prepares and issues work orders to operations staff for maintenance work

Handles administrative tasks including drafting correspondence, procedures, reports, memos, filing and other cemetery-related procedures including: opening/closing of office, setting alarm, receiving/sorting incoming mail, maintaining reception area, monitoring phone calls/messages, ordering/receiving supplies

Inputs data and creates/issues contracts, invoices, statements, certificates and interment requests through specialized cemetery management software (Stone Orchard Software) and updates cemetery maps and other historical documents, i.e. ledgers, lot cards

Maintains and updates Public Register in accordance with legislated requirements

Confirms ownership of interment rights, handles transfers of interment rights and reviews supporting documentation, including estate wills, permission letters, affidavits, statements, declarations and other legal documents

Conducts research, provides genealogical information and assists the public in locating graves of loved ones

Attends and assists Manager with educational/consumer outreach community events, i.e. Cemetery Open Houses, Doors Open Event

May be required to assist with arrangements for last-minute burials after hours or on weekends in the absence of the Manager

**Education**:
Two-year College Diploma in Business Administration, Office Administration or similar

**Experience and Knowledge**:

- A minimum of one to two years of related office experience in cemetery administration.
- Experience with Stone Orchard Cemetery software preferred.
- Knowledge of POS and CLASS systems is considered an asset.
- Completion of Cemetery Operations/Administration courses are an asset.
- Experience working in the bereavement industry is considered an asset.
- Must be eligible for a Provincial Cemetery Sales Representative License.
- Customer service experience working with the public (ability to deal with sensitive family issues in a professional and understanding manner within a Cemetery environment)
- Valid G Driver’s License in good standing.

**We will ask you for these items if you are hired**:
Current and valid Police Criminal Record and Judicial Matters Check to be provided prior to commencement in this position.

Valid G driver's license.

Proof of your current and valid certificate(s) and/or educational qualifications.

**Hours of work**:
The hours of work are 8am to 4pm, Monday to Friday (35 hours/week)

**Your compensation**:
This position is within Grade 5 of the inside workers union Salary Schedule and has an annual salary range of $55,617 to $59,112 (2023 rates). We offer a comprehensive benefit package and are an Ontario Municipal Employees Retirement System (OMERS) employer.

**Advertisement expiration date**:
**Accommodation needs and protection of privacy**:
The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment.

We strive to create an accessible and inclusive experience and encourage all qualified peopl

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