Automotive Service Advisor

1 month ago

Mono, Canada Orangeville Toyota Full time

**Orangeville Toyota is Hiring**

Very busy shop, CDK Drive experience preferred. Ability to effectively communicate a must, must be reliable, must have experience with Microsoft office programs top performers rewarded with top pay, plus benefits

Orangeville Toyota is a proud part of the HG group of dealerships, Ontario's premier dealership group

Send resume's attention Dave Smith

Position is Salary + Bonus + Benefits

**Core Competencies**

Customer FocusCommunicationTeamworkTroubleshootingAnalysis & Problem-SolvingHealth & Safety

Job Overview:
The Service Advisor is responsible for advising customers on necessary service required to their vehicle, as well as on routine maintenance. The individual will also demonstrate cash/profit management by advising customers on other available services, book appointments and build long-lasting customer relationships.

Job Duties:

- Advise customers about necessary service for routine maintenance.
- Verify service concerns by conducting vehicle walk-around inspections and obtain an accurate odometer reading.
- Obtain customer and vehicle data.
- Help identify a mechanical problem by questioning the customer and/or performing a visual inspection or road test.
- Examine customer service history before completing a repair order.
- Confer with customer about inspection results, recommend corrective procedures and prepare work order for needed repairs
- Confer with customer about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Obtain customer’s written approval for all repair orders.
- Provide estimates for labour and parts.
- Follow up on work in progress of each repair order during the day.
- Offer and arrange alternate transport for customers if necessary.
- Update customers on the status of their vehicle.
- Answer all technical repair work and price related questions for customers.
- Notify customers immediately if additional work to their vehicle is needed.
- Verify all repair orders to ensure completion prior to customer delivery.
- Test drive vehicle or refer to shop foreman.
- Complete closing of work order; sign off on finished work, inform customer that vehicle is ready for pick up.
- Confirm each customer’s method of payment and if necessary, obtain approval of credit.
- May contact customers when special-order parts arrive.
- Verify customer information and update if necessary.
- Resolve customer complaints courteously and promptly, or refer to Service Manager.
- Keep abreast of relevant changes in automobiles and dealership products.
- Maintain awareness of factory-recommended maintenance schedules.
- Follow all company and manufacturer policies, directives and procedures.
- Understand and follow legislation and workplace health and safety requirements.
- Attend all department meetings.
- Perform other duties as assigned.
- Performance Criteria: - Operating the department at a profit according to dealership guidelines. - Acceptable sales penetration levels. - Accuracy of paperwork. - High regard for customer satisfaction. - Positive feedback from internal/external customers. - Proactive, positive and a self-starter. - Maintain a professional appearance. - Workers have a general duty to take responsibility for personal Health & Safety, which means they should not behave or operate equipment in a way that would endanger themselves or others.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Mono, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

Expected start date: 2023-03-06

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