Home Support Supervisor

3 weeks ago


Halifax, Canada Northwood Full time

**Join the Northwood team**

Northwood Homecare is one of the largest, most innovative, and most progressive homecare agencies in Eastern Canada, offering a continuum of services and programs based on a philosophy that helps older adults make the most of life.

Reporting to the Manager, of Home Support Client Care, the HSW Supervisor is responsible for supervising the overall performance of a team of home support workers in a designated geographic location.

**Responsibilities**:

- Monitors the expected outcomes of field staff performance
- Monitors care delivery in the home by conducting client visits
- Communicates with clients and family on changing homecare needs
- Communicates with Continuing care regarding client care needs
- Responds to concerns and complaints from staff and clients
- Monitors staff /client activity through Procura reports
- Attends and participates in meetings (team, committee, boards, client)
- Provides training and support for staff when required
- Completes other tasks as required

**Qualifications**:

- Graduate of an accredited school of Licensed Practical Nurses
- Active registration with the College of Licensed Practical Nurses (CLPNNS)
- Valid driver's license and reliable vehicle
- Working knowledge of IT systems to support efficient work habits; Competence using computers, software and telephones is required
- Strong communication, interpersonal, and organizational skills
- Training techniques of task-related functions for Home Support Workers
- Business and management principles in human resource support; leadership practices, work flow operations, and customer expectations
- Community Clinical care delivery
- Demonstrated skills in conflict resolution, problem solving, and time management
- Strong writing and documentation skills
- Current Standard First-Aid and CPR required
- Ability to periodically provide on-call coverage
- Ability to maintain regular and consistent attendance

**Hours of Work**:80 hours bi-weekly (8 hours) - Day shifts (flexibility according to operational requirements)

**Salary/Benefits**:As per Northwood Scale

**Effective**:April, 2023

**_ Northwood is proud to be an inclusive employer who encourages diverse applicants. We thank all applicants however, only those selected for an interview will be contacted._



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