Mcasphalt Customer Service Representative

7 months ago

Acheson, Canada Colas Full time

**Position Information**:
**Job Title**:Logistics - Customer Service Representative - Acheson, AB
**Status**: Full-time Permanent Position
**Expected Start date**:As soon as possible
**Location **:25716 Acheson Road Building, Acheson, AB T7X 6B3
**Reporting to**:Trucking Manager - West

**About McAsphalt**:
About McAsphalt

McAsphalt is a company that specializes in asphalt products and services. Founded in 1970 by Leo McArthur and John Carrick, it has since grown to become the industry leader in Canada, with 26 terminals across the country. McAsphalt offers a wide range of asphalt products, including emulsions, cutbacks, polymer-modified, performance-graded, roofing, and industrial. Additionally, McAsphalt provides comprehensive services and technology solutions, encompassing paving, testing, research and development, engineering, and consulting. The company’s success is based on our employees’ dedication to providing total customer satisfaction by supplying superior quality asphalt products combined with strong, experienced technical support.

**Job Purpose**:
Logistics Customer Service Agent is responsible for helping to maintain the day-to-day operation and administrative duties associated with Dispatch Center. This position you will interact directly with our customers both internal and external, recording and screening of all incoming orders, use dispatch computer and software programs, data entry, and record keeping. This position is also required to completion of all US border documentation.

**Reports To**:
Logistics Regional Manager

**Main Duties and Responsibilities**:

- Maintain updated knowledge of all company products and services in order to provide adequate education to customers
- Provides routine information and generate interest in new products and connect customers with Regional Sales Managers when required;
- Performs operating sequences to enter all incoming orders in to dispatch software;
- Assists dispatch in checking all products are available at the time of order by verification with load source;
- Completes all US inter jurisdictional paperwork;
- Verification of order agreements across multiple platforms;
- Finalizing of completed orders to begin billing process;
- Collect and record customer feedback and information, and share with appropriate departments;
- May perform incidental tasks, as needed.

**Required Qualifications**:

- High school diploma or equivalent work experience in Transportation, Logistics
- 1+ years’ of experience in a customer service-related role
- Excellent written and verbal communication skills
- Positive, service-oriented attitude
- Previous experience or knowledge of JDE software
- Organizational skills with the ability to manage numerous projects and priorities at once
- Ability to thrive in a fast-paced and sometimes high-pressure environment
- Good computer skills using various software platforms and excellent phone disposition
- Willingness to work independently or as part of a team
- Ability to foster and maintain relationships especially with truck drivers and staff;
- Bulk liquid knowledge or experience would be an asset.

**The MCA Advantage**:
SAFETY is not a priority, it's a VALUE at McAsphalt. Priorities can change by the minute; our values are set in stone All of our employees are living the Goal Zero when it comes to safety. Not only do we provide you with the right PPE, but we also train you on all aspects of your job so go home safe EVERYDAY We have a full suite of health and dental BENEFITS We contribute to your PENSION alongside your contribution We are present coast-to-coast in Canada and are part of the Colas Company family worldwide. We have exponential growth OPPORTUNITIES - just tell us where you want to go. We SUPPORT our employees and their families, in good and bad times, with our Employee Family Assistance Program. Accessible 24/7 Free and confidential - counselling for mental health, financial support, legal consultation, and more. We love to have FUN at work and work together to get the job done. At McAsphalt we work together to build a diverse, equitable, and inclusive culture that encourages, supports, and celebrates the voices of our employees.

**How to Apply**:
Reference Colas # 97895 | Reference ID #: MCA-2137

We thank all applicants for their interest, however, only those applicants selected for interviews will be contacted.

**Recruiter**:
Leah McCallum
Human Resources Business Partner - West

**Application Deadline**:
Logistics - Customer Service Representative Acheson, AB

McAsphalt Industries offers competitive wages, a comprehensive benefits plan, and opportunities for growth and development.

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