Rooms Operations Manager

2 weeks ago


Sherbrooke, Canada Marriott International, Inc Full time

**Additional Information**
**Job Number**24216494
**Job Category**Rooms & Guest Services Operations
**Location**Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada, J1L 1C1
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Room Operations Team**
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

**Managing Property Rooms Operations Function(s)**
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.

**Managing and Monitoring Activities that Affect the Guest Experience**
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.

**Managing Profitability**
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.

**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.

The salary range for this position is $57,000 to $71,000 annually.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to



  • Sherbrooke, Canada Marriott International Full time

    **Numéro de l'Emploi** 22199969 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Management **RÉSUMÉ DU POSTE** Aide à gérer l'exécution...


  • Sherbrooke, Canada 365 Parking Full time

    **Job Number**: 23011235 **Job Category**: Rooms & Guest Services Operations **Location**: Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada VIEW ON MAP **Schedule**: Full-Time **Located Remotely?**: N **Relocation?**: N **Position Type**: Non-Management **Job Summary**: Promote staff engagement and team work to...


  • Sherbrooke, Canada Marriott International, Inc Full time

    **Job Number** 23011235 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Promote staff engagement and team work to provide optimum...


  • Sherbrooke, Canada Marriott International, Inc Full time

    **Job Number** 23144992 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Promote staff engagement and team work to provide optimum...


  • Sherbrooke, Canada Marriott International, Inc Full time

    **Job Number** 24046628 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Non-Management *** Promote staff engagement and team work to provide optimum...


  • Sherbrooke, Canada Marriott International, Inc Full time

    **Job Number** 24050604 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Promote staff engagement and team work to provide optimum...


  • Sherbrooke, Canada Aubainerie Full time

    La vie chez Aubainerie, c’est partager notre passion pour la mode et offrir une expérience shopping des plus agréables. Chef de file québécois de la mode branchée pour toute la famille avec ses 59 points de vente, Aubainerie est déterminée à offrir le meilleur à toute notre clientèle avec les derniers styles. Animée d’un désir de rendre les...

  • Operations Agent

    1 week ago


    Sherbrooke, Canada National Bank of Canada Full time

    **Primary Locations**:Sherbrooke, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: Main challenges Support the branch by performing administrative tasks that require thorough knowledge of operational procedures and activities. You will conduct various operational tasks, including a certain level of complexity,...

  • Operations Manager

    6 days ago


    Sherbrooke, Canada CooperSurgical Full time

    ExternalDescriptionStr **Who We Are** Blanchard Contact Lenses, a CooperVision specialty eye care company, is a leading designer and manufacturer of custom-made GP contact lenses, with a specialization in scleral lenses. Our proprietary Onefit family of scleral lenses are an industry-leading design, supplying eye care professionals with contact lenses of...

  • Guest Service Agent

    1 week ago


    Sherbrooke, Canada 365 Parking Full time

    **Additional Information**: 20.25$ - 22.50$ **Job Number**: 22120650 **Job Category**: Rooms & Guest Services Operations **Location**: Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada VIEW ON MAP **Schedule**: Full-Time **Located Remotely?**: N **Relocation?**: N **Position Type**: Non-Management **Job...

  • Guest Service Agent

    7 days ago


    Sherbrooke, Canada Marriott International, Inc Full time

    **Job Number** 22172200 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room assignments, and...

  • Guest Service Agent

    4 days ago


    Sherbrooke, Canada Marriott International, Inc Full time

    **Job Number** 22120650 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room assignments, and...

  • Guest Service Agent

    6 days ago


    Sherbrooke, Canada Marriott International, Inc Full time

    **Job Number** 23145043 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, check-outs, room assignments, and...


  • Sherbrooke, Canada Marriott International, Inc Full time

    **Numéro de l'Emploi** 23144992 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Aider la direction à embaucher, former,...


  • Sherbrooke, Canada Marriott International, Inc Full time

    **Additional Information**Pay: $23.28 - $25.87/hour **Job Number**24203943 **Job Category**Rooms & Guest Services Operations **Location**Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada, J1L 1C1 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs,...

  • Front Desk Agent

    7 days ago


    Sherbrooke, Canada Quality inn Sherbrooke Full time

    Responsibilities - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about...

  • Guest Services Agent

    2 weeks ago


    Sherbrooke, Canada Quality Inn Sherbrooke Full time

    **GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES**: - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in preregistration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. - Understands room status and...

  • Surgical Assistant

    2 weeks ago


    Sherbrooke, Canada LASIK MD Full time

    See if you are our next: **SURGICAL ASSISTANT** Being a surgical assistant means helping the surgeon in the operating room. It means anticipating their actions and preparing their work tools. It means teaming up with them and the other caregivers to support the patient from the start to the end of their experience. All this while seeing with your own eyes...

  • IT - Manager

    2 days ago


    Sherbrooke, Canada Bishop's College School Full time

    Overview Established in 1836 in Quebec, Canada, Bishop’s College School (BCS) is an IB World School offering the International Baccalaureate Diploma Programme and certificates. With a campus bordered by farmland and rolling hills on one side and by the city of Sherbrooke on the other, BCS is a small, welcoming community and a “home away from home” to...


  • Sherbrooke, Canada BRP Full time

    We're looking for a dynamic and results-driven Commercial Operations Strategist to join our team in North America. In this key role, you will be responsible for helping us maintain our leadership position within the Powersports industry by identifying monthly Go-to-market priorities, building action plans with key stakeholders, and reporting progress to...