Team Lead

3 weeks ago

Winnipeg, Canada Activate Games Full time

**DESCRIPTION OVERVIEW**

Are you all about the future of gaming? Do you LOVE talking with people? Activate is looking to hire Team Leads to join our team at our original Winnipeg West location at 3338 Portage Ave

Activate is Canada’s first full-scale interactive gaming facility. As a Team Lead, your primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. The Team Lead at Activate works under the direction of the Store Leader. They have overall expectations to lead by example and model behaviors around attendance, attitude, and attention to detail.

There are no direct reports for the Team Lead; however, they are instrumental in the development and success of both employees and the customer experience.

**SUMMARY OF DUTIES AND RESPONSIBILITIES**

Leadership
- Lead with knowledge, maintaining a key focus on customer success
- Coach and foster relationships with incoming potential customers, existing employees and management
- Train new employees/set up an effective training process for new employees
- Oversee staff and delegate tasks; supporting them throughout the scheduled shift
- Conduct performance evaluations for staff
- Liaise between staff and upper management (information going both directions) to ensure staff are aware of, and updated on changes
- Facilitate solution minded processes for customer questions, complaints and issues lead and emulate Activate values

Office Management
- Support facilitators by performing manager overrides at check-in;
- Responsible for daily financial reporting including organize and complete daily cash out sheets accurately, create and receive invoices, receive delivery packages, and take payments from groups
- Resolve customer complaints and escalate to the general manager if necessary;

Maintenance and Inventory
- Identify and make repairs/workarounds in the event of a malfunction;
- Identify opportunities to improve design or games when possible;
- Maintain the rooms by delegating cleaning, painting, and any required maintenance;
- Maintain room inventory and spares;
- Track and maintain inventory for all merchandise and vending products;

Facilitation
- Be professional in language, in thought and in action
- Exemplify excellence in facilitation, giving customers a great experience from entry to exit
- Be attentive to the groups;
- Set an example to other facilitators in providing a good customer experience
- Troubleshoot with other facilitators in room needs/demands
- Check-in customers and provide support to front desk staff as needed

**EDUCATION & QUALIFICATIONS**
- 1 year of Supervisory Experience and 2 years of Customer Service Training or Retail Customer Service training with combined experience
- Proficient in Microsoft Office and related software
- Experience in being handy and being creative to solve problems
- Proven ability to keep pace with ideas and changes
- Demonstrated collaborator and able to work with teams
- Must be willing and able to work evening and weekend shifts, as required
- Shifts start as early as 9am and end as late as 1am. Shifts will run for a maximum of 8 hours per day.

  • Team Lead

    3 weeks ago

    Winnipeg, Canada Activate Games Full time

    **DESCRIPTION OVERVIEW** Are you all about the future of gaming? Do you LOVE talking with people? Activate is looking to hire a Team Lead to join our team! Activate is Canada’s first full-scale interactive gaming facility. As a Team Lead, your primary responsibilities are to ensure customers receive a positive experience during their visit to Activate...

  • Team Lead

    3 weeks ago

    Winnipeg, Canada Activate Games Full time

    **DESCRIPTION OVERVIEW** Are you all about the future of gaming? Do you LOVE talking with people? Activate is looking to hire Team Leads to join our team at our newest Winnipeg location at 1150 Nairn Ave! Activate is Canada’s first full-scale interactive gaming facility. As a Team Lead, your primary responsibilities are to ensure customers receive a...

  • Team Lead

    7 days ago

    Winnipeg, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are looking to expand our team with the addition of a Team Lead. The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their...

  • Team Lead

    2 weeks ago

    Winnipeg, Manitoba, Canada Activate Games Full time

    DESCRIPTION OVERVIEWAre you all about the future of gaming? Do you LOVE talking with people? Activate is looking to hire a Team Lead to join our teamActivate is Canada's first full-scale interactive gaming facility. As a Team Lead, your primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to...

  • Team Lead

    2 weeks ago

    Winnipeg, Canada Moores Full time

    **Reports to Store Manager**: As a Store Lead, you are expected to partner with your Store Manager (SM) to provide support in assisting the store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This Full Time position is...

  • Team Lead

    2 weeks ago

    Winnipeg, Manitoba, Canada FriesenPress Full time

    FriesenPress is the only 100% employee-owned publishing services provider in the world — and we're growingWe are currently looking for a Team Lead of Sales to join our remote workforce.As Canada's largest publishing service provider, FriesenPress helps authors realize their dream of publishing a book. Our suite of products includes various publishing...

  • Team Lead

    4 weeks ago

    Winnipeg, Manitoba, Canada Roots Full time

    Team Lead Polo Park Shopping Centre - Store 260, 1485 Portage Avenue, Unit 254A, Winnipeg, Manitoba, Canada Req #50 Tuesday, March 12, WHY JOIN ROOTS? Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer,...

  • Team Lead

    7 days ago

    Winnipeg, Manitoba, Canada Roots Full time

    Team Lead Outlet Collection Winnipeg - Store 249, 555 Sterling Lyon Parkway, Unit 505, Winnipeg, Manitoba, Canada Req #47 Wednesday, June 12, WHY JOIN ROOTS? Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer,...

  • Team Lead

    2 weeks ago

    Winnipeg, Manitoba, Canada The Link: Youth and Family Supports Full time

    About The Link: Youth and Family SupportsFor more than 90 years, The Link has helped youth and families on a journey to healing, hope, and better lives. The organization is dedicated to walking alongside children, youth, and families as an inclusive community, strengthening and empowering a sense of being, pride, and purpose. With over 15 diverse programs,...

  • Team Lead

    2 weeks ago

    Winnipeg, Manitoba, Canada CBI Health Full time

    Team Lead - Winnipeg (MB)CBI Health is Canada's leading community healthcare provider, and our passionate team is at the heart of what we do.Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous...

  • Team Lead

    4 weeks ago

    Winnipeg, Canada Comfort Keepers-Winnipeg Full time

    Join our compassionate Care Team Today! Are you passionate about making a positive difference in people’s lives? Do you have a heart for providing compassionate care to those in need? If so, we invite you to become a valued member of our caregiving team. Position: Team lead Location: Winnipeg. **About us**: At Comfort Keepers, we believe that every...

  • Team Lead

    4 weeks ago

    Winnipeg, Manitoba, Canada Reitmans (Canada) LtéeLtd Full time

    Are you someone who is passionate about following the latest fashion trends? Does leading a team excite you? Then this opportunity is for youAs a Team Lead, you will report to the Store Manager and support the Management Team in creating a team environment, which fosters inclusivity and positive connections. You will strive to achieve store success by...

  • Team Lead

    7 days ago

    Winnipeg, Canada Comfort Keepers-Winnipeg Full time

    Join our compassionate Care Team Today!Are you passionate about making a positive difference in people's lives? Do you have a heart for providing compassionate care to those in need? If so, we invite you to become a valued member of our caregiving team.Position: Team leadLocation: Winnipeg.About us:At Comfort Keepers, we believe that every individual...

  • Team Lead

    7 days ago

    Winnipeg, Manitoba, Canada Comfort Keepers-Winnipeg Full time

    Join our compassionate Care Team TodayAre you passionate about making a positive difference in people's lives? Do you have a heart for providing compassionate care to those in need? If so, we invite you to become a valued member of our caregiving team.Position: Team leadLocation: Winnipeg.About us:At Comfort Keepers, we believe that every individual deserves...

  • Team Lead

    2 weeks ago

    Winnipeg, Manitoba, Canada Roots Corp. Full time

    Outlet Collection Winnipeg - Store 249, 555 Sterling Lyon Parkway, Unit 505, Winnipeg, Manitoba, Canada Req #47 Monday, May 13, 2024 WHY JOIN ROOTS? Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer,...

  • Team Lead

    2 weeks ago

    Winnipeg, Manitoba, Canada Comfort Keepers-Winnipeg Full time

    Join our compassionate Care Team TodayAre you passionate about making a positive difference in people's lives? Do you have a heart for providing compassionate care to those in need? If so, we invite you to become a valued member of our caregiving team.Position: Team leadLocation: Winnipeg.About us:At Comfort Keepers, we believe that every individual deserves...

  • Team Lead

    3 weeks ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    **Job Description**: The Investment Operations team is responsible for all accounting and valuations for the Canada Life segregated funds and general account assets. The Team Lead will play a significant role in the daily fund valuation process. This position is responsible for providing oversight in our daily procedures and activities. In addition, the...

  • Team Lead

    2 weeks ago

    Winnipeg, Manitoba, Canada 0812 Building Solutions Inc. Full time

    Winnipeg Based Residential and Commercial General Contractor0812 Building Solutions Inc. is a general contracting company with a background and focus on architecture and design. We rely on forging strong relationships with designers, developers and distributors to ensure that our design/build mentality is employed from the early stages of every project.We...

  • Team Lead

    3 weeks ago

    Winnipeg, Canada Turning Leaf Support Services Full time

    **ABOUT US** Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs and risk level. We offer...

  • Team Lead

    2 weeks ago

    Winnipeg, Manitoba, Canada The Link: Youth and Family Supports Full time

    About The Link: Youth and Family SupportsFor more than 90 years, The Link has helped youth and families on a journey to healing, hope, and better lives. The organization is dedicated to walking alongside children, youth, and families as an inclusive community, strengthening and empowering a sense of being, pride, and purpose. With over 15 diverse programs,...