Room Attendant

2 weeks ago

Ottawa, Canada Bona Hospitality Full time

**JOB SUMMARY**

Clean guest rooms as assigned, ensuring that you added to the hotel’s standards of cleanliness. Responsible for: reporting any maintenance deficiencies, and handling guest’s requests or complaints. Ensure the confidentiality and security of all guest rooms.

Be able to work in a standing position for long periods of time (up to 8 hours).

Clean up to 16 rooms a day.

Ability to grasp, bend; and stop; push or pull heavy loads weighing up to 75 lbs.

This is a full-time unionized position.

**JOB RESPONSIBILITIES**
- Use correct cleaning chemicals for designated surfaces, according to WHIMIS regulations and hotel requirements.
- Clean assigned guest rooms by priority.
- Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
- Empty all trash containers, garbage, and recycling bins from the room.
- Remove /Changing all dirty terry/linen from the bathroom and beds, and replace with clean par to designated layout.
- Update room status on assignment list
- Check for damage or stain linens
- Make up cribs, rollaway beds and sofa beds
- Clean bathrooms (e.g. showers, showers walls, tubs, tub walls, sink, toilets, and all bathroom surfaces and items.). Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace laundry bags and slips.
- Clean and replenish the coffee maker set.
- Strip bed linen and towels when necessary.
- lean closets and door tracks on checkout rooms, removing dust and debris.
- Replace all amenities/collateral items/supply in the room and bathroom.
- Vacuum throughout entire room and spray room with deodorizer.
- Ensure correct amount and placement of hangers, extra blanket/pillows are in the room
- Washing floors with appropriate tools and chemicals
- Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cables.
- Realign furniture to floor plan or room design.
- Dust and clean room decoration, appliances and structural surfaces. (E.g. lamp shades window sill vents)
- Open and clean all drawers/doors in all the rooms
- Adhere to Lost and Found policy including key control. Return all lost and found items to the housekeeping office.
- Report any maintenance problems to the housekeeping supervisors.
- Keep storages rooms, vacuums and housekeeping carts clean
- Check under bed(s), chairs and sofa for debris and remove if present.
- Inspect condition of all furniture for tears, rips or stains; report any damages to your manager.
- Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC cover/grill, corners and telephones.
- Provide information to the guests about the hotel services, facilities and other amenities or attraction
- Return, empty all linen and garbage from the carts. Change vacuum bag when needed and clean, wipe vacuum.
- Ensure security and safekeeping of any assigned guest room master keys.
- Attend to guest needs when needed
- Attending meeting and training as required
- Knowledgeable of hotel fire and emergency procedures.
- Perform rotation-cleaning duties (e.g. spring-cleaning, deep cleaning etc.) as required
- Other essential room cleaning duties assign by the housekeeping leaders and these duties can change in the future.
- Maintain standard of punctuality, uniform code, name tags, personal hygiene and overall appropriate dress code.
- To assist with team member orientation/training within the department.
- Other tasks as required

**Bona Hospitality** is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

BonaHiring

**Job Types**: Full-time, Permanent

Pay: $20.66 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Every Weekend
- Monday to Friday

**Experience**:

- Cleaning: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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