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Room Attendant

3 months ago

Ottawa, Ontario, Canada Marriott Ottawa Full time

Room Attendant

Reports To:
Executive Housekeeper

BE PART OF MARRIOTT OTTAWA'S FUTURE


Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.


Located one block south of Parliament in the heart of the Nation's Capital, Marriott Ottawa has been a long-time icon of hospitality for our Guests.

With 489 Guestrooms, 36000 sqft of Event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, and a Starbucks, crowned by our rotating rooftop Summit venue, we are the tallest hotel in the City and second-largest hotel overall.


Marriott Ottawa is preparing to begin a transformative, top-to-bottom renovation of all guestrooms, event space, restaurants and public areas, commencing in mid-2024, positioning the hotel to continue its storied legacy of hospitality excellence.


Be where you can do your best work,
Begin your purpose,
Belong to an amazing global team, and
Become the best version of you.

YOU'RE A GREAT FIT IF YOU:

  • Are Caring
  • Are a Storyteller
  • Are Extraordinary
  • Are Open Minded

YOUR RESPONSIBILITIES MAY INCLUDE:

  • Pick up room reports and keys to assigned areas daily. All keys must be signed for in the key signout log.
  • Prepare for making up rooms in your section (after proceeding to the linen room and removing the cart, which has been stocked the night before). Checkout is always done first, except for any special requests.
  • Ensure correct set up of Room Attendant cart, maintaining neatness and tidiness at all times.
  • Clean a given number of bedrooms, bathrooms, and suites according to Marriott standards, ensuring that a light level of cleanliness is maintained. Be careful to observe all 'Do Not Disturb' signs.
  • Equip bedrooms, bathrooms, and suites with guest supplies according to standard setups.
  • Use labeled cleaning products and materials, supplied by the hotel, correctly and with care.
  • Ensure careful and correct handling of equipment and proper safety procedures are followed.
  • Report any maintenance defects and safety hazards.
  • Promptly report lost and found items to Housekeeping.
  • Follow up on special cleaning instructions given by the Executive or Assistant Housekeeper.
  • Be conscious of security.
  • Ensure excellent grooming standards and uniform standards are maintained.
  • Be helpful and courteous to guests.
  • Punch in all VR and OR rooms.
  • Place carts and vacuums in linen closets or VD rooms at each break.
  • Complete all necessary reports and work assignment sheets.
  • Always be careful not to make excessive noise in the guest room areas. You may disturb a guest (this applies at any time during the day or night while you are on the floor).
  • Leave cart organized and packed for the next day. Return cart to linen room at end of shift.
  • Pass all pertinent information to the Night Attendant.
  • Must be compliant with all Hotel Emergency Procedures.
  • Other reasonable duties as required.

JOB SPECIFICATIONS:

-
Education/Experience and skills_

  • Previous housekeeping experience or similar environment a definite asset.
  • Previous customer service experience a definite asset.
  • WHMIS training a definite asset.
-
Complexity and skills_:

  • Must be able to complete physical work with the ability to bend, push, pull and lift.
  • Available for various shifts (days, evenings, weekends).
  • Must take pride in their work and job completion.
  • Be positive.
  • Must pay attention to detail.
  • Able to work independently.
  • Support the team effort and spirit of the cleanliness of the hotel.

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do.

Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions.

Our skill sets are as diverse as our portfolio, but we all have a singular focus:

a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.


With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.

In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada.

InnVest's portfolio is geographic