HR Implementation Team Lead

1 week ago

Halifax, Canada ADP Full time

ADP is hiring a **HR Implementation Team Lead (ITL), HRO**.
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

ADP’s Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and National accounts. We are seeking a highly skilled and experienced **HR Implementation Team Lead (ITL)** to join our dynamic implementation team. The ITL will play a crucial role in supporting our Implementation team throughout the entire implementation process, supporting technical aspects and providing project management support to ensure a successful project go-live. In this role, the ITL will be instrumental in driving our clients' success by delivering innovative solutions. The Implementation Team Lead (ITL) is the primary escalation point for all implementation issues. ITL's provide extensive product knowledge, problem resolution, troubleshooting and technical support of the implementation process. On complex projects, they may have a role in every stage of the process to ensure efficient project completion.

**To learn more about careers in Implementation at ADP, visit**:
**WHAT YOU’LL DO: Responsibilities
**What you can expect on a typical day**:

- Support full end-to-end implementation process by ensuring we help bring our customers to the finish line.
- As needed, the ITL may be required to be client-facing to lead and support IS/IC by example.
- Act as a valuable resource for team members by having a strong understanding of the team's responsibilities, goals, and individual account requirements.
- Offer assistance with integrating client systems into the WFN Solution, which includes managing inbound and outbound file requirements, data services, and mapping.
- Collaborate on client calls to help define requirements and ensure client needs are met.
- Identify any gaps in product training and work with leadership to coordinate additional training as necessary.
- Troubleshoot issues and escalate any concerns to the Team Manager as needed.
- Support complex configuration requirements.
- Provide constructive feedback to team members on ways to improve client services.
- Take part in task forces, strategic initiatives, and collaboration opportunities with other business units as required.
- Stay current in WFN end-to-end implementation practices and ensure ongoing skills development by undertaking and leading one or more implementation projects annually.

**TO SUCCEED IN THIS ROLE**: Required Qualifications
- Bachelor's degree or equivalent in education and experience
- 5+ years of experience in WFN implementation.
- Technical configuration knowledge of HR. Knowledge of other ADP products
- Proven experience mentoring associates and supporting new hires.

**PREFERRED QUALIFICATIONS**: Preferred Qualifications
- Strong organization, time management and prioritizing skills
- Excellent communication, problem-solving, and project management skills
- Ability to assess team members' performance and provide motivational support.
- Team oriented.
- CHRP Designation or in progress

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being**. We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- ** Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live.
- ** Knowledge to help you grow**. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- **Create. Innovate. Problem-solve**. Shape the future of work with people you like.
- **Balance work and personal time**. Flexibility to integrate work more easily into your everyday life.
- **Go Global**. With operations around the world, exciting new networking opportunities abound.
- **Belong** by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

**Jobs.adp.ca**

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $71,600.00 - $114,300.00 / Year

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further commit

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