Customer Relations Specialist

7 days ago


Thornhill, Canada CAA Club Group Full time

**About Us**:
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What You Will Do**
- Acts as a primary contact for incoming cancellation requests in an effort to retain business
- Resolve customer concerns by taking accountability for the issue and ensuring resolution
- Liaise with ombudsman officer regarding escalated concerns, Investigate and respond to customer concerns and complaints in an effective and timely manner
- Listen to the voice of the customer in order to provide feedback and gather data for future process improvements. Proactively contact (outbound calls) to follow up on customer satisfaction survey (VOM) detractors
- Act as the first point of contact for insurance support for frontline insurance advisors
- Collaborate with various departments in order to service internal associates and external clients

**Who You Are**
- Post-secondary education completion is required
- OTL License a must; CIP designation an asset
- 2-3 years of relevant experience, preferably in Insurance and Customer Relations
- Excellent customer service and dispute resolution skills
- Proven analytical skills
- Advanced computer skills: Excel, Power Point, Word
- Ability to provide insurance service in the following provinces (Ontario, New Brunswick, Nova Scotia, PEI). Meet educational requirements per province

**Our Commitment**:

- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._



  • Thornhill, Canada RoyFoss Thornhill Full time

    **Customer Care Specialist** The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic **Customer Care Specialists** to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business...


  • Thornhill, Canada RoyFoss Thornhill Full time

    **Customer Care Specialist** The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic **Customer Care Specialists** to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business...


  • Thornhill, Canada Enhanced Care Clinic | Gotodoctor.ca Full time

    We are looking for a Customer Service Specialist to assist the team in onboarding new customers, improving the customer experience and helping the sales team with daily tasks. **Location**: Remote (90%) and Thornhill (10%) **Responsibilities** - Ensures full customer satisfaction and maintains a friendly, helpful demeanor - Engage new customers and...


  • Thornhill, Canada North York Chrysler Full time

    North York Chrysler, a division within CarHub Automotive Group, is currently searching for a professional customer relations Coordinator to join our successful team. **Responsibilities**: - Manage/Maintain incoming internet, chat and phone inquiries - Confirm appointments for Sales - Accurately document and update records in CRM software - Follow up...


  • Thornhill, Canada Galderma Full time

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...


  • Thornhill, Canada Galderma Full time

    Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...


  • Thornhill, Canada CAA Club Group Full time

    **About Us**: CAA Club Group is seeking to hire a Customer Care Claims Specialist to join our Insurance team. **Who we are**: Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their...


  • Thornhill, Canada Grainger Canada Full time

    **POSITION OBJECTIVE**: The Customer Contract Specialist will be accountable for accurate record retention of all customer contracts. They will also be responsible for leading the development and sustainment of a customer contract database that will track critical KPI’s relevant to contract commitments. Finally this team member be accountable for informing...


  • Thornhill, Canada Grainger Canada Full time

    **POSITION OBJECTIVE**: The Customer Contract Specialist will be accountable for accurate record retention of all customer contracts. They will also be responsible for leading the development and sustainment of a customer contract database that will track critical KPI’s relevant to contract commitments. Finally this team member be accountable for informing...


  • Thornhill, Canada Honda of Thornhill Full time

    Customer Service Representative Honda of Thornhill, Thornhill, ON L4J1A1 Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you! We're...

  • Marketing Government

    2 weeks ago


    Thornhill, Canada CAA Club Group Full time

    **About Us**: Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results. We are caring. We are leaders. We are innovators. We are collaborative. We are...


  • Thornhill, Canada AWIN Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...


  • Thornhill, Canada Thornhill Smiles Dental Full time

    **Thornhill Smiles Dental - Social Media Specialist** *Please note - this is a remote role, however, occasional travel to the office will be required for photo-shoots or content development **_About Thornhill Smiles Dental_** We are a fast-growing dental family, who specialize in all types of dental procedures. We pride ourselves on our ability to provide...


  • Thornhill, Canada BMO Financial Group Full time

    1 Promenade Circle Thornhill Ontario,L4J 4P8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Delivery Specialist

    5 days ago


    Thornhill, Canada AWIN - Willowdale Subaru Full time

    Our Willowdale Subaru dealership is looking for a Delivery Specialist to join their amazing team! **Job Purpose** Delivery Specialists will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will handle all administrative duties as well as vehicle preparation after a sale is completed. The specialist...


  • Thornhill, Canada BMO Financial Group Full time

    1 Promenade Circle Thornhill Ontario,L4J 4P8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Delivery Specialist

    7 months ago


    Thornhill, Canada AWIN - Jaguar Land Rover Thornhill Full time

    Our Jaguar Landrover Thornhill Luxury Dealership is looking for a **Delivery Specialist** to join our amazing team! **Job Purpose** The Delivery Specialist will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will handle all administrative duties as well as vehicle preparation after a sale is...


  • Thornhill, Canada T&T Supermarket Full time

    Company Introduction: Job posting on behalf of Loblaws. Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all...


  • Thornhill, Canada RoyFoss Thornhill Full time

    The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic Customer Care Specialists to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business Development - Receiving inbound service...


  • Thornhill, Canada CAA Club Group Full time

    **About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Get ready to drive your career forward....