Customer Service Clerk
3 weeks ago
Work Term: Permanent
- Work Language: Bilingual
- Hours: 30 hours per week
- Education: Bachelor's degree
- Experience: 1 year to less than 2 years
- or equivalent experience
- ** Work setting**:
- Consulting firm
- Professional association or organization
- ** Tasks**:
- Develop communication strategies
- Evaluate communication strategies and programs
- Implement communication strategies and programs
- Act as spokesperson for an organization
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Assist in the preparation of brochures, reports, newsletters and other material
- Conduct public opinion and attitude surveys
- Gather, research and prepare communications material
- Initiate and maintain contact with the media
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Maintain and manage digital database
- Consult with clients after sale to provide ongoing support
- ** Computer and technology knowledge**:
- Dictaphone
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Adobe Photoshop
- MS PowerPoint
- MS Office
- Social Media
- Google Drive
- LinkedIn
- ** Area of specialization**:
- Communications
- Digital media
- ** Security and safety**:
- Reference required
- ** Work conditions and physical capabilities**:
- Attention to detail
- Overtime required
- Work under pressure
- Hand-eye co-ordination
- Repetitive tasks
- Standing for extended periods
- ** Own tools/equipment**:
- Cellular phone
- ** Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
- ** Screening questions**:
- Are you available for shift or on-call work?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- ** Other benefits**:
- Free parking available
- Learning/training paid by employer
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