Client Services Specialist

2 weeks ago

Oakville, Canada KingswaySoft Inc. Full time

We are currently seeking a detail-oriented individual to join our team as a full-time **Client Services Specialist **who will utilize their exceptional client engagement and analytical skills to deliver an unparalleled client success experience in their use of our software.

The duties and responsibilities of the Client Services Specialist include, but are not limited to, the following:

- Processing and responding to client inquiries or requests, including quotes, invoices, etc.
- Processing software licensing requests including software license activations, upgrades, co-terms, etc.
- Providing answers to pre-sales technical questions, including responding to RFPs, technical questionnaires, etc.
- Creating and developing demonstration and training videos that illustrate and explain our software features
- Assisting with and participating in client presentations by demonstrating some high-level features of our software through remote meetings
- Assisting with marketing team on marketing campaign follow-up and reporting
- Contributing to the creation and maintenance of client services support tools to ensure effective client communications across the organization e.g. flow charts, scorecards, checklists, operation procedures, profile sheets, revenue tracker, etc.
- Coordinating and facilitating client trainings
- Training new staff as needed
- Bachelor Degree or equivalent qualification
- 3+ years of previous software sales, account management, customer success or relevant experience in the technology industry
- Experience in using a software program to manage client engagements
- Strong critical thinking and problem-solving skills
- Excellent organizational and time-management skills with the ability to multi-task
- Strong presentation skills
- Flexible and able to work in a fast-paced team environment
- A self-motivated personality with a positive attitude
- Creative, and friendly personality
- Knowledge of software licensing is an asset

At KingswaySoft, you’ll get to work with cutting edge technologies and gain access to the newest Microsoft technologies. We are a small but growing software company looking for individuals who are ready to grow with us and help shape the foundation of our company for future success.

We offer a flexible and casual work environment as well as on-the-job training to support your personal growth. You’ll also get many opportunities to contribute new ideas and we welcome your new perspective.

**Why join KingswaySoft?**
- **You want to make an impact** - We create the most sophisticated integration software in the industry, our software is used by thousands of enterprise clients in over 100 countries. At KingswaySoft, you have the opportunity to make a big impact if you excel in writing good software.
- **You want to be continually challenged** - We emphasize continual improvement within our organization. We always strive to create the highest quality software.
- **You want to work with an exceptional team** - Our team delivers; we pride ourselves in creating some most creative solutions in the market.
- **You want an exciting career** - You like a career that is creative, requires innovation to succeed, and is financially and personally rewarding.
- **You like challenges** - At KingswaySoft, you get the opportunities to create solutions that solve some of the most complicated integration scenarios, you will always find challenges in your development work.

**Job Types**: Full-time, Permanent

**Salary**: $52,000.00-$65,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location

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